Lead BizOps Engineer (Openstack)


Toronto, ON, Canada

Full time

Sep 22

This job is no longer accepting applications.

Lead BizOps Engineer (Openstack)

About Ethoca

Do you want to be part of an innovator that is changing the ecommerce landscape and reinventing the way global merchants and issuers combat fraud through collaboration? If you’re excited by shattering expectations and making a contribution that will turn stale thinking into breakthrough ideas, Ethoca is the place for you. We welcome the challengers and thought leaders. We want the agile, creative risk-takers who can address challenges with an open mind, the freedom to innovate and the strength to dominate. Ethoca’s growth is explosive, and only great problem-solvers, collaborators and thinkers can help us take it to the next level. If that sounds like you, keep reading.

Before Ethoca, every day merchants and issuers would identify thousands of confirmed or suspected fraudulent transactions in isolation. They had no way of bridging this costly – and completely avoidable – divide. When Ethoca introduced Ethoca Alerts in 2010, it revolutionized the industry’s approach to fighting ecommerce fraud. Ethoca Alerts closes the information gap between card issuers and merchants, giving merchants unprecedented direct access to issuers’ cardholder-confirmed fraud intelligence. As part of Ethoca’s collaboration-based network, for the first time merchant businesses have a window of opportunity to act on fraud that has already been confirmed by Ethoca’s global network of card issuers.

Ethoca was founded in 2005, with headquarters in Toronto, and offices in Austin, London, Dublin and Frankfurt.


To support our continued growth and success, we are seeking a Linux Technical Lead to join our team and help take on new projects as Ethoca continues to grow. The role will report to the Manager of Production Operations and work closely with the architectural, development & operational teams in the reliable, secure delivery of Ethoca’s services. The role will focus on Ethoca’s scalability, security, availability and performance.

The ideal candidate will have a proven track record operating Software as a Service (SaaS) platforms in a production environment, ideally within the ecommerce space. They will possess a wide variety of technical experience covering systems administration, networking, storage, security, virtualization and software deployment. A well-honed instinct for security and reliability is a must.


• Lead the BizOps team and assist where necessary at a technical level.

• Support a highly available, highly secure production environment running on Linux using various different open source applications

• Set standards and define detailed processes for effectively managing a production environment with minimal downtime

• Perform daily monitoring and maintenance of all hardware/software infrastructure components

• Be proactive and predictive, solve problems before they happen

• Embrace DevOps practices & methodologies

• Carefully plan application deployments, migrations and upgrades to minimize service impacts

• Provide application and product support and troubleshooting of the Ethoca platform

• Use your experience to shape the future of our production infrastructure

• Be willing to learn new technologies and assist with architecture and design

• Work efficiently within a high security environment (Ethoca is PCI-DSS Level 1 certified)

• Communicate clearly and effectively to all levels of the organization

Position Requirements:

• Linux/Unix experience

• Experience supporting highly available and fault tolerant systems

• Experience configuring servers on enterprise grade networks

• Virtualization experience

• Cloud technologies experience

• Networking experience (Ex. TCP/IP, UDP, Routing, Firewalls, load-balancers)

• Computer Science or Engineering degree or equivalent experience

• Participate in on-call shifts, our service runs 24/7

• Security knowledge & experience (Ex. Encryption/Hardening/Certificates/PKI/SSH/VPN)

• Expert problem solver by applying problem analysis methodologies

What Sets You Apart:

• Azure or AWS equivalent experience

• VMware or OpenStack Experience

• Ansible/Chef experience

• Database familiarity or experience

• Skill at automation (Ex. Orchestration, scripting or development)

• Zabbix or equivalent monitoring experience

• Docker or equivalent container-based technology experience

• Desire to automate everything, automate anything

• Software development education or experience

• Desire to document everything

• PCI-DSS or similar experience (ex. financial/government/healthcare)

• Understanding of the ITIL framework

Due to COVID-19, most of our employees are working from home. We’ve implemented a virtual hiring process and continue to interview candidates by phone or video and are onboarding new hires remotely. We value the safety of each member of our community because we know we’re all in this together.

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.​

If you require accommodations or assistance to complete the online application process, please contact reasonable.accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting.  Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

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