Senior Technical Program Manager, Release Management


Vancouver, BC, Canada

Full time

Sep 22

This job is no longer accepting applications.

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion at for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Title

Senior Technical Program Manager, Release Management


The Decision Management Platform (DMP) program features a high volume, real time decision processing platform which leverages business rules and dynamic AI models to protect Mastercard’s network against Fraudulent activities. Processing up to a billion transactions in a single day, the DMP platform is one of the highest volume technology platforms in the tech industry (Twice as many transactions as there are “tweets” in a day). We’re looking for high energy, passionate individuals who want to be part of a fast-growing technology program focused on delivering high quality products at scale to prevent payments Fraud across the globe.

Senior Technical Program Manager – Release Management

• Responsible for managing DMP releases across the entirety of the lifecycle from the inception of a business requirement through the deployment of an artifact.

• Drive release automation strategy, identifying processes and capabilities to seamlessly orchestrate complex implementations while minimizing operational risk to the platform.

• Enable delivery and product to release according to SAFe principals, and effectively modularize release packages to minimize release complexity and improve speed to market.

• Proactively manages the synchronization of delivery dependencies within and outside the program, to ensure quality deliverables and adherence of aggressive release schedules.

• Reports on progress, ensuring dependencies are highlighted and addressed by owning teams.

• Operates across development, product, and operations support overseeing the gaps between teams, processes, and systems, while removing all blocking issues that would introduce risk to a release.


• Plan and manage release activities across a group of platform components and customer facing products in a coordinated way from inception through successful delivery

• Work across multiple scrum teams and cross-cutting across products, to ensure alignment of release deliverables.

• Align dependent organizations, and remove/mitigate all release blocking issues

• Work with the dev and product teams to ensure that the release packages pass all quality gates (QA, Operational Health) and have proper operational support handoffs with DevOps and Customer Support.

• Help facilitate trade-off decisions by considering all data points including: business goals, customer commitments, regulatory mandates, and timeline dependencies.

• Facilitate review of release candidates for patch releases/hot fixes and make fact-based recommendations to senior management on any risks or opportunities.

• Identify, assess, track and mitigate issues and risks at multiple levels - and manage their resolution.

• Review and audit deployable artifacts versioning, to check for any errors or conflict to expected release versions.

• Facilitate a variety of release ceremonies including change review board, release status, release readiness reviews, go/no go, implementation plan reviews, and release retrospectives.

• Partner with program development teams, product owners, and DevOps to establish roadmaps to drive continuous improvement in release process to increase our speed to market and release agility while maintaining a high degree of quality.

• Author and publish a variety of release communications including: pre-release, release execution, and post release communications to promote transparency across a variety of audiences.

• Produce technical documentation, release notes, and facilitate the publication of product training materials.

• Regularly review metrics and proactively ensure your program stays aligned with organization objectives

• Deep understanding of the component interaction and high-level design of the services leveraged in the DMP ecosystem.

All About You

• Proven track record of successful delivery in a large-scale complex technology ecosystem.

• Strong technical acumen, ability to grasp complex architecture and design concepts.

• Proven track record of executing release automation strategy, leveraging industry best automation frameworks and CICD practices.

• Excellent communication skills. Ability to drive concise messaging across a variety of audiences.

• Proven track record of successful delivery in a large-scale complex technology ecosystem.

• Ability to partner with a variety of stakeholders to implement transformative change.

• Illustrated history of data driven decision making, and ability to facilitate and/or influence decisions of others based on data points and metrics indicators.

• Strong understanding of QA/QE principals and best practices

• Strong understanding of SAFe (scaled agile framework) and SDLC (software development life cycle). Experience with CA – Rally preferred

•Strong understanding of ITIL/ITSM, experience with BMC Remedy preferred.

Due to COVID-19, most of our employees are working from home. We’ve implemented a virtual hiring process and continue to interview candidates by phone or video and are onboarding new hires remotely. We value the safety of each member of our community because we know we’re all in this together.

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.​

If you require accommodations or assistance to complete the online application process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Requisition ID: R-111355

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