User Experience Designer

Mastercard

Full time

Vancouver, BC, Canada

Sep 22

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion at https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Title

User Experience Designer

Overview

Brighterion, a Mastercard company, was founded in 2000 and acquired by Mastercard in 2017. We deliver a leading artificial intelligence and machine learning platform that provides real-time mission critical intelligence from any data source, regardless of type, complexity or volume. Our AI solution secures billions of transactions monthly and is used and trusted by many of the world’s leading organizations and governments in payments, compliance, financial markets, security and defense, healthcare, Internet of Things, marketing and more. Currently we serve 74/100 of the largest U.S. banks and more than 2,000 customers worldwide, processing more than 100 billion transactions annually.

We are currently seeking a talented and passionate Lead UX/UI Designer to join our growing team. You will turn product ideas into great user experiences that are intuitive and easy to use. In this role, you will lead the design of UX architecture, data visualization and user interaction flows of Brighterion web based products to support our growing data science and AI platform.”

• Would you like to work on a team building industry leading solutions for fighting fraud?

• Do you want to learn cutting edge technologies and solve complex business problems?

• Do you have creative problem solving techniques?

• Are you motivated to be a part of driving a world beyond cash?

Role:

Experienced professional with advanced knowledge of Usability practices and protocols that enable the individual to deliver usability reports according to defined protocol, while meeting established timelines. Provides measurable input into new products, processes and standards in support of business strategies.

Work closely with Product Owner and senior management to develop visual and UX solutions which meet the needs of the end user and deliver on business goals

Brainstorm, research, wireframe, design and refine user experiences within product requirements and deadlines

Create UX artifacts, including user flows, interaction models, low/high fidelity visuals, prototypes, personas, and journey maps

Partner with product and development stakeholders to ensure delivery of optimal customer experiences

Assignments are in support of the goal of developing products and services that are easy to use, easy to learn and useful.

Selects and conducts appropriate user-centered design techniques throughout an iterative design process.

Modifies, adapts and develops new methods as appropriate to address specific issues related to the iterative product development process.

Collaborates with internal clients to ensure project objectives are met on time and within budget.

Ownership of Brighterion design system and working closely with developer to ensure the component library is up to date

Ensure a consistent user experience across the products

All About You:

Specialized training/experience in Human factors, Usability, Information or Interface Design required.

Knowledge / Experience:

5 to 8 years of experience in a senior or expert UX/UI Designer role.

Strong command of usability and design techniques such as: usability testing, heuristic evaluation, paper prototyping, wire-framing, storyboarding, sitemap creation and card sorting.

Ability to conduct focus groups, design sessions, task analyses, surveys and online testing is highly desirable along with strong interpersonal and communication skills.

Strong analysis and presentation skills with the ability to influence direction.

Solid portfolio demonstrating your UI/UX skills designing enterprise wide/data driven application with examples of process used on projects

You have experience creating wireframes and flows, design system, some graphic design skills, and interaction specifications/guidelines

Ability to be high-energy, detail-oriented, proactive and able to function under pressure in an independent environment along with a high degree of initiative and self-motivation to drive results.

Highly proficient with common design tools such as Sketch, Invision.

Experience working in an Agile environment with Product Owners to boil down complex issues into digestible requirements

Due to COVID-19, most of our employees are working from home. We’ve implemented a virtual hiring process and continue to interview candidates by phone or video and are onboarding new hires remotely. We value the safety of each member of our community because we know we’re all in this together.

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.​

If you require accommodations or assistance to complete the online application process, please contact reasonable.accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Requisition ID: R-113984

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