Billing Operations Engineer
About This Role
Job Duties: Ensure smooth operation of daily, monthly, and quarterly activities, including, but not limited to: Payments, Billing Runs, API connectivity, Revenue and Accounting period close. Establish Billing operations KPIs and build dashboards to monitor billing activities. Document operational processes and train offshore team to perform those activities. Apply deep knowledge of Billing Systems to work with Engineering teams in troubleshooting performance bottlenecks. Lead offshore team to perform operational tasks. Work with Engineering team to ensure Billing
applications are instrumented to enable operational monitoring of Billing Applications. Evaluate and implement tools like PagerDuty to ensure 24x7 production response schedules. Ensure data consistency across systems from source systems like CPQ, e-Commerce and Target Systems, like Data Warehouse, Financials engine. Liaise with Vendors to create and monitor tickets to ensure timely issue resolution. Leads incident response and drive War room sessions to ensure closure on P-1 issues. Drive automation initiatives to automate repetitive operational and system reconciliation tasks. Participate in system audits to ensure SOX Compliance. Partner with Finance and Data Science team in creation of Ad-hoc data reports and lead systemization of repeating tasks. Ensure Invoices are generated on a timely basis. Monitor integration with Tax Systems to ensure tax compliance. Monitor Payments operations and work closely with Payments team to ensure high authorization rates. Work with Engineering team on Data migration activities. Participate in Solution Design sessions in support of new initiatives. Work with Release management and QA team to ensure seamless software releases. Participate in Fraud prevention and Fraud mitigation programs and ensure these initiatives are implemented and operate correctly. Maintain System Roles, Permissions and User Access to Billing System.
Minimum Requirements: Bachelor’s degree in Computer Science, Electronics and Telecommunications, Electronic Engineering, a related field, or a foreign equivalent. Must have 5 years of progressively responsible post-baccalaureate experience in job offered or related occupation. Experience must include optimizing Billing operations resulting in cost savings and improved end-customers experience; Enterprise-grade ERP, Billing Systems (Zuora, BRM, SAP BRIM, Oracle R12, and Netsuite); Revenue Recognition systems to support ASC; SOAP/REST API’s using Postman and SoapUI; SQL and BI Tools including Tableau, Cognos, Domo, and Oracle BI; implementing process improvements in Billing Systems Operations; Java; Dell Boom, Mulesoft or Talend Middleware solutions; Tableau Dashboard Design; and possesses Salesforce Certified Administrator.
Salary Range or On Target Earnings:
$249,700.00In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
Information about Zoom’s benefits is on our careers page here.
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
We also have a location based compensation structure; there may be a different range for candidates in this and other locations.
Work Styles at Zoom
In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about Zoom's Workstyles.
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