Account Executive, General Enterprise ((HLS)- Providers) - Slack

Job Details

About Salesforce

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

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There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.

We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.

About Slack Business Unit

Slack has transformed business communication. It’s the leading channel-based messaging platform, used by millions to align their teams, unify their systems, and drive their businesses forward. Only Slack offers a secure, enterprise-grade environment that can scale with the largest companies in the world. It is a new layer of the business technology stack where people can work together more effectively, connect all their other software tools and services, and find the information they need to do their best work. Slack is where work happens.

About Role:

• You will own the full sales cycle from lead to close
• Establish lasting relationships with senior executives and decision-makers
• You will foster new relationships for Slack through outbound efforts
• Help educate customers on the value of Slack throughout the adoption cycle
• You navigate key decision-makers to build Slack awareness within organizations
• Identify customer needs and collaborate with Slack teammates to ensure customer success with special emphasis on signup, upgrade, and expansion
• You will initiate, negotiate and close new and expansion contracts with customers
• You will communicate and organize/escalate issues appropriately including billing, legal, security, onboarding, and technical inquiries
• You will collaborate and work with different members of the Accounts team (Technical Account Managers, Customer Success Managers, Leadership, etc.) to build strategic adoption plans for customers
• You will prepare and educate customers on new features and releases
• You will monitor and identify adoption and utilization trends
• Provide recommendations based on customer's business needs and usage patterns
• You will conduct periodic customer health checks with an emphasis on customer happiness
• You will serve as the voice of the customer and collect feedback to drive continuous improvement across all areas including product

You will do this by:

• Partnering with internal resources in order to drive additional value and expertise
• Educating customers on the value of our products in a consultative way
• Generating a pipeline that leads to closed revenue and quota attainment
• Selling on value and return on investment vs. technical functionality
• Building credibility and trust while influencing buying decisions
• Uncovering business initiatives and pain points to map back our solutions across multiple lines of business
• Creating demand by uncovering business problems and matching them to our solution
• Having a deep understanding of the way businesses operate, and the priorities that drive decisions from the C-level

What you should have:

• 6+ of solutions selling experience, ideally experience within the healthcare and life sciences industry (HLS) with a focus on Providers
• Relevant sales experience, preferably in a SaaS organization
• Experience managing a pipeline and closing large contracts
• Excellent communication skills both with customers and within an organization
• Shown negotiation and closing skills
• Consistent track record of navigating within larger mid-market and emerging enterprise companies (1k-5k employees)
• Ability to develop senior-level relationships quickly and effectively
• Experience presenting to senior managers and the C-suite
• Ability to handle multiple opportunities simultaneously at various stages of the buying process
• Takes an active interest in increasing customer satisfaction and deepening customer relationships
• Ability to be flexible and adaptive
• Experience with enterprise SaaS vendors preferred
• Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
• Some travel required

Our investment in you:

• World-class enablement and on-demand training - check out Trailhead.com for a sneak peek!
• Sandler Sales Training
• Week-long product bootcamp
• Fast Ramp mentorship program
• Weekly 1:1 coaching with your leadership
• Clear path to promotion with accelerated leadership development programs
• Exposure to executive thought leaders with a passion for living our values

Accommodations

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