Account Executive, Enterprise - Slack

Job Details

About Salesforce

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being named one of the FORTUNE "100 Best Companies to Work For®" 2020 — 12 years in a row.

There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.

We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.

About Slack Business Unit

Slack has transformed business communication. It’s the leading channel-based messaging platform, used by millions to align their teams, unify their systems, and drive their businesses forward. Only Slack offers a secure, enterprise-grade environment that can scale with the largest companies in the world. It is a new layer of the business technology stack where people can work together more effectively, connect all their other software tools and services, and find the information they need to do their best work. Slack is where work happens.

What you will be doing

You will own the full sales cycle from lead to close

Establish lasting relationships with senior executives and decision-makers across Canada

You will foster new relationships for Slack through outbound efforts

Help educate customers on the value of Slack throughout the adoption cycle

You navigate key decision-makers to build Slack awareness within organizations

Identify customer needs and collaborate with Slack teammates to ensure customer success with special emphasis on signup, upgrade, and renewal

You will initiate, negotiate and close new and renewal contracts with customers

You will communicate and organize/escalate issues appropriately including billing, legal, security, onboarding, and technical inquiries

You will collaborate and work with different members of the Accounts team (Technical Account Managers, Customer Success Managers, Leadership, etc.) to build strategic adoption plans for customers

You will prepare and educate customers on new features and releases

You will monitor and identify adoption and utilization trends

Provide recommendations based on customer’s business needs and usage patterns

You will conduct periodic customer health checks with an emphasis on customer happiness

You will serve as the voice of the customer and collect feedback to drive continuous improvement across all areas including product

What you should have

8+ years of Enterprise Account Executive experience

Relevant sales experience, preferably in a SaaS organization

Experience managing a pipeline and closing large contracts with large enterprise organizations (5k+ employees)

Excellent communication skills both with customers and within an organization

Shown negotiation and closing skills

Consistent track record of navigating within large organizations

Ability to develop senior-level relationships quickly and effectively

Experience presenting to senior managers and the C-suite

Ability to handle multiple opportunities simultaneously at various stages of the buying process

Takes an active interest in increasing customer satisfaction and deepening customer relationships

Ability to be flexible and adaptive

Experience with enterprise SaaS vendors preferred

Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Some travel required

Competencies you will be evaluated in the interview process:

Business Acumen

Grit

Track Record of Success

Learner

Coachable

Executive presence

Team player

Inclusion

Resourceful

Our investment in you:

World-class enablement and on-demand training - check out Trailhead.com for a sneak peek!

Sandler Sales Training

Week-long product bootcamp

Fast Ramp mentorship program

Weekly 1:1 coaching with your leadership

Clear path to promotion with accelerated leadership development programs

Exposure to executive thought leaders with a passion for living our values

Accommodations

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce, Inc. and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce, Inc. and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce, Inc. and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce, Inc. or Salesforce.org.

Salesforce welcomes all.