Business Conduct Helpline Program Manager


Austin, TX, USA

Full time

Program Management

Jan 22

Key Qualifications

  • Excellent verbal and written communication skills
  • Strong business judgment, attention to detail, and critical thinking skills
  • Excellent interpersonal skills
  • Excellent training skills
  • Strong data analysis skills
  • Good organizational skills, ability to prioritize assignments and manage time efficiently
  • Proven ability to maintain discretion and/or confidentiality


- Provide verbal and written guidance to employees, management and the People team regarding the application of Apple’s Business Conduct Policy and other related company policies.

- Respond to and appropriately escalate allegations of misconduct under Apple’s Business Conduct Policy.

- Coordinate investigation hand-off and follow-up for alleged policy and legal violations to ensure they are appropriately assigned, investigated and resolved expeditiously and in compliance with internal procedures and legal requirements.

- Clearly document all helpline cases and efficiently manage case queue.

- Build relationships and effectively communicate with key Business Conduct partners, including People, Employee Relations, Legal, and Business Audit & Assurance.

- Help maintain quality of helpline data, and assist with reporting on helpline metrics for management, Apple’s Board of Directors.

- Analyze trends in case activity and work with compliance stakeholders and our partner Communications team to address trends via appropriate Business Conduct communications and training.

- Understand applicable legal and regulatory developments related to ethics hotlines, including international laws and regulations.

- Support other Business Conduct Office projects such as legal and regulatory risk assessments and Business Conduct awareness initiatives.

- Provide live and virtual Business Conduct training to employee groups.

Education & Experience

BA/BS degree with 5+ years of experience in an ethics, compliance, human resources and/or employment law role.

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