AppleCare Digital Project Manager

Apple

Austin, TX, USA Remote

Full time

Project Management

Jan 22

Key Qualifications

  • 5+ years in project management, handling a wide-variety of projects and cross-functional deliverables.
  • Ability to personally deliver large scale initiatives under pressure, with high levels of complexity and ambiguity.
  • Validated ability to manage and meet deadlines.
  • Exceptional communication skills, verbal, written and presentation, to all levels of an organization.
  • Ability to develop and maintain strong relationships cross-functionally.
  • Hands-on, working knowledge of software product development life-cycle and methodologies. Specific experience with Agile is desired.
  • Strong understanding of system implementation and change management.
  • Ability to express ideas clearly, confidently, and diplomatically.
  • Champion for continuous improvements.
  • Naturally accountable and responsible: Self-starter, self-motivated, focused, and self-sufficient.
  • Strong facilitation skills (progress and status meetings, grooming sessions, retrospectives, prioritization discussions).
  • Exceptional listening skills and strong attention to detail.
  • Expert collaborator with the ability to fit in well with a team, understand capabilities and priorities.
  • Ensure standards and tracking for global initiatives and where required, regional specific needs.
  • Experience with capital planning is a plus.

Description

The AppleCare Digital team is responsible for meeting Apple customers where they are to deliver extraordinary customer support experiences that help our customers use and love their products. Across the web, 3rd party platforms, and within Apple products, the team builds content, solutions, and platforms for our customers to get the support they need when and where they need it. The AppleCare Digital Project Management team sits at the intersection of this work and is responsible for leading complex, cross-functional initiatives to enhance the digital customer support experience.


This role will drive the connection of work between teams such as AppleCare Digital, Support Operations, Service Operations, BPR, Biz Dev, ACE, Retail, IP, SWE, Product Marketing, and IS&T ensuring effective implementation, strong adoption, and positive change management is achieved. The successful candidate also has a proven record of demonstrating integrity, fostering trust, and obsessing over the customer experience, while working for the success of the entire team.

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