Technical Architect Director


British Columbia, Canada Remote

Full time

Customer Services/Support + Customer Success

Jan 17

Job Details

We are hiring Technical Architect Directors to work with our customers in these industries:

  • AMER Commercial and Enterprise (Manufacturing, Auto, Energy, Travel, Transportation, Hospitality and Business Services)
  • CMT (Communications, Media and Technology)
  • FINS (Financial Services including Insurance)
  • HLS (Healthcare and Life Sciences)
  • RCG (Retail Consumer Goods)
  • PubSec (Public Sector, Non-profit, and Education)

The Professional Services organization is passionate about delivering Salesforce's premier product and project offerings to ensure customers are getting the most out of the Salesforce Platform. We help customers accelerate their path to value with Salesforce, focused on making sure you’re set up for long-term success to tap into the full capacity of the Salesforce platform, fast. We help you plan your strategic roadmap, and we make sure you are building Salesforce so that it’s easy to maintain and adapt down the road, minimizing potential technical debt.

Our organization is made up of thousands of the world’s leading Salesforce experts. We share our own 20 years of product standard methodologies with your team and partners so that you have everything you need to achieve your goals.

Technical Architect Director Role

As a Technical Architect Director you will be serving as a strategic advisor and Salesforce product and platform expert to the company’s largest, most complex enterprise customers.

Here are some salient responsibilities the role entails -

  • Lead teams made up of technical architects and developers and work with executive leadership
  • Facilitate consensus of proposed solutions from top management levels
  • Work with cross-functional teams
  • Lead virtual teams
  • Project Management
  • Provide thought leadership
  • Formulate and deliver action plans for high profile critical initiatives
  • Develop innovative solutions to business issues
  • Serve as a trusted advisor to the client
  • Identify and lead internal critical initiatives to grow the consulting practice; serving as an active contributor to the community’s overall knowledge base and expertise
  • Guide customers and colleagues in rationalizing and deploying new technologies that drive increased business value
  • Work collaboratively and having very strong communication skills, especially in teaching complex concepts, and creative, prescriptive thinking
  • Identify and proactively manage risk areas and commit to seeing an issue through to complete resolution
  • Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners
  • Review and correct project/program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable going forward
  • Work closely with Delivery Managers, Solution Architects, and directly with clients to architect technology solutions to meet client needs
  • Contribute to a program vision while advising and articulating program/project strategies on enabling technologies including the Salesforce Platform
  • Workshop facilitation

Minimum Requirements:

  • 10+ years’ enterprise architecture or consulting experience
  • Strong application design skills combined with strong data, integration, and security architecture skills
  • Multi-Cloud implementation experience
  • 2-5 years leading and managing people
  • Strong experience presenting to clients or other decision makers to present and sell ideas to various audiences (technical and non-technical)
  • Strong client management skills
  • Travel may be required and varies depending on the client requirements

Required Qualities:

TRUST: Trusts the company’s core values; shows integrity, transparency, and reliability

Good team mate: Proficient at collaboration and working with members of a team

COMMUNICATOR: Speaks and writes with clarity, brevity, and purpose; explains the area of expertise clearly and confidently to others; influences and engages C-Level with authority and confidence

Preferred Requirements:

  • Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.).
  • 4+ years’ experience managing full life-cycle Salesforce implementations
  • Salesforce domain expertise
  • Have CTA certification or are in the process of getting the CTA
  • Strong understanding of SDLC methodologies (Agile, Scrum, etc)
  • Executive Presence - being able to influence outcomes

Preferred Qualities:

LEADERSHIP: Self-aware; proficient at building strong relationships

Inspiring leader: Strong point of view and executive presence. Confident, but not arrogant, a great storyteller

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