Inside Sales Services Representative - Infrastructure Solutions Group


Morrisville, NC, USA

Full time


Nov 16

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology that builds a brighter, more sustainable and inclusive future for our customers, colleagues, communities, and the planet.

And we go big. No, not big—huge.

We’re not just a US$70 billion revenue Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re transforming the world through intelligent transformation, offering the world’s most complete portfolio of smart devices, infrastructure, and solutions. With more than 71,500 employees doing business in 180 markets, we help millions—not just the select few—experience our version of a smarter future.

The one thing that’s missing? Well… you...

Description and Requirements

We are seeking an Inside Sales Services Representative to join our North America Services Infrastructure Solutions Group Sales team, focused on accelerating growth in our warranty renewals business. This individual will join an engaging, energetic, and entrepreneurial team focused on a key part of our services business. The ideal sales representative will be assertive, goal-oriented, articulate, and possess sound phone and customer-facing skills.

The ideal candidate is responsible for demonstrating the value and benefits of Lenovo’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. Depending on the specific segment, this could include lead qualification, lead conversion, health checks, voice of the customer, and/or revenue retention motions (product/service contract renewals, extension, upsell, and expansion).

This individual is responsible for developing an excellent level of product or service knowledge to support customer questions and promote offerings. The candidate is responsible for effectively articulating the value of products or services to customers, with the intent of selling products/services or renewing existing contracts.


  • Achieve your revenue-based quota by selling renewals/products/services, and may offer upsell opportunities when applicable
  • Work within dedicated territory/segment
  • Provide accurate weekly/ monthly/ quarterly sales forecast
  • Mastery of product knowledge and technical understanding of products and services to effectively assess client needs and requirements 
  • Initiate steps as needed to address customer concerns/roadblocks prohibiting satisfaction
  • Manage external competitive pressures and effectively handle objections to retain customers or win new customers
  • Manage a high volume of customer contacts through phone and email each day – the majority of communication is outbound
  • Ensure a high level of professionalism during all interactions with customers and prospects 
  • Effectively partner and build strong business relationships with both internal and external stakeholders to ensure customer expectations are met 
  • Collaborate with cross-functional teams and management to optimize sales processes, and systems and achieve a superior customer experience
  • Maintain the customer management system (CRM) to ensure all relevant data is captured in a timely manner
  • Other duties, as assigned and necessary

HYBRID - This position will include work from our Morrisville campus as well as work from home each week.

Required qualifications:

  • A minimum of 3-5 years of experience working in a customer service or sales capacity.

Preferred qualifications:

  • Bachelor’s degree preferred.
  • Renewal experience is highly preferred.
  • Prior success in achievement of individual and/or team sales quota/goals
  • Demonstrated ability to effectively communicate with customers in a fast-paced environment while developing positive customer relationships 
  • Demonstrated aptitude and success to learn and optimizing new technology and data 
  • Strong problem-solving skills
  • Excellent knowledge of MS Office programs 
  • Excellent communication skills (verbal, and written)
  • Experience working with Microsoft Dynamics or similar CRM is strongly preferred
  • Demonstrated ability to manage multiple priorities effectively, with proven success 

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.

Lenovo adopted a COVID-19 Vaccination Policy for US-based employees. As a condition of employment, employees must adhere to Lenovo’s US Vaccination Policy and be fully vaccinated against COVID-19, subject to any applicable accommodations. To be fully vaccinated means individuals must receive the full series of a vaccine either approved by the FDA or WHO and listed by the CDC (e.g. two dose of the Moderna, AstraZeneca or Pfizer-BioNTech vaccines; or one dose of the Johnson & Johnson vaccine). This applies to all US-based employees, contractors and interns, regardless of work location. As a condition of employment, you must provide proof that you are fully vaccinated or follow Lenovo’s accommodation process.

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