Account Executive, Enterprise (Healthcare and Life Sciences (HLS)) - Slack

Slack

Boston, MA, USA

Full time

Sales

Nov 15

Job Details

About Salesforce

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.


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About Slack Business Unit

Slack has transformed business communication. It’s the leading channel-based messaging platform, used by millions to align their teams, unify their systems, and drive their businesses forward. Only Slack offers a secure, enterprise-grade environment that can scale with the largest companies in the world. It is a new layer of the business technology stack where people can work together more effectively, connect all their other software tools and services, and find the information they need to do their best work. Slack is where work happens.


About Role:

  • You will own the full sales cycle from lead to close
  • Establish lasting relationships with senior executives and decision-makers
  • You will foster new relationships for Slack through outbound efforts
  • Help educate customers on the value of Slack throughout the adoption cycle
  • You navigate key decision makers to build Slack awareness within organizations
  • Identify customer needs and collaborate with Slack teammates to ensure customer success with special emphasis on signup, upgrade, and expansion
  • You will initiate, negotiate and close new and expansion contracts with customers
  • You will communicate and organize/escalate issues appropriately including billing, legal, security, onboarding, and technical inquiries
  • You will collaborate and work with different members of the Accounts team (Technical Account Managers, Customer Success Managers, Leadership, etc.) to build strategic adoption plans for customers
  • You will prepare and educate customers on new features and releases
  • You will monitor and identify adoption and utilization trends
  • Provide recommendations based on customer's business needs and usage patterns
  • You will conduct periodic customer health checks with an emphasis on customer happiness
  • You will serve as the voice of the customer and collect feedback to drive continuous improvement across all areas including product


You will do this by:

  • Partnering with internal resources in order to drive additional value and expertise
  • Educating customers on the value of our products in a consultative way
  • Generating pipeline that leads to closed revenue and quota attainment
  • Selling on value and return on investment vs. technical functionality
  • Building credibility and trust while influencing buying decisions
  • Uncovering business initiatives and pain points to map back our solutions across multiple lines of business
  • Creating demand by uncovering business problems and matching them to our solution
  • Having a deep understanding of the way businesses operate, and the priorities that drive decisions from the C-level


What you should have:

  • 7+ of solutions selling experience, ideally experience within the HLS (Provider, Payers) industry
  • Relevant sales experience, preferably in a SaaS organization
  • Experience managing a pipeline and closing large contracts
  • Excellent communication skills both with customers and within an organization
  • Shown negotiation and closing skills
  • Consistent track record of navigating within large and mid-market organizations
  • Ability to develop senior-level relationships quickly and effectively
  • Experience presenting to senior managers and the C-suite
  • Ability to handle multiple opportunities simultaneously at various stages of the buying process
  • Takes an active interest in increasing customer satisfaction and deepening customer relationships
  • Ability to be flexible and adaptive
  • Experience with enterprise SaaS vendors preferred
  • Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
  • Some travel required

Our investment in you:

  • World-class enablement and on-demand training - check out Trailhead.com for a sneak peek!
  • Sandler Sales Training
  • Week-long product bootcamp
  • Fast Ramp mentorship program
  • Weekly 1:1 coaching with your leadership
  • Clear path to promotion with accelerated leadership development programs
  • Exposure to executive thought leaders with a passion for living our values

Accommodations

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At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce, Inc. and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce, Inc. and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce, Inc. and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce, Inc. or Salesforce.org.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

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