Account Executive, Enterprise (Financial Services) - Slack

Slack

Boston, MA, USA

Full time

Sales

Nov 15

Job Details

About Salesforce

 

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes’s “World’s Most Innovative Company” seven years in a row and #1 on the FORTUNE ‘100 Best Companies to Work For®’ List. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.


About Slack Business Unit

As an established Account Executive, you know how to navigate through Retail & Consumer Goods organizations. You’re knowledgeable about your client's specific challenges and business objectives. You understand how to align your software offering to build a custom solution that your clients can’t live without. You understand what it means to sell a value-based solution to and engage with C-suite Executives. You've made extensive contributions to your product roadmap by collecting customer feedback and requests and delivering those to internal teams. Your storytelling skills are unmatched so presenting to business line owners across multiple departments won’t be a problem for you. You excel in dynamic environments so shifting gears at a moment's notice and providing excellent customer service is what you consistently deliver.

 

Slack has a positive, diverse, and supportive culture—we look for people who are curious, inventive, and work to be a little better every single day. In our work together we seek to be inquisitive, humble, hardworking and, above all, collaborative.

 

What you will be doing

You will own the full sales cycle from lead to close

Establish lasting relationships with senior executives and decision-makers

You will foster new relationships for Slack through outbound efforts

Help educate customers on the value of Slack throughout the adoption cycle

You navigate key decision makers to build Slack awareness within organizations

Identify customer needs and collaborate with Slack teammates to ensure customer success with special emphasis on signup, upgrade, and renewal

You will initiate, negotiate and close new and renewal contracts with customers

You will communicate and organize/escalate issues appropriately including billing, legal, security, onboarding, and technical inquiries

You will collaborate and work with different members of the Accounts team (Technical Account Managers, Customer Success Managers, Leadership, etc.) to build strategic adoption plans for customers

You will prepare and educate customers on new features and releases

You will monitor and identify adoption and utilization trends

Provide recommendations based on customer’s business needs and usage patterns

You will conduct periodic customer health checks with an emphasis on customer happiness

You will serve as the voice of the customer and collect feedback to drive continuous improvement across all areas including product

 

What you should have

8+ years of Enterprise Account Executive experience

Relevant sales experience, preferably in a SaaS organization

Experience managing a pipeline and closing large contracts with large Financial Services institutions (Banking/Insurance)

Excellent communication skills both with customers and within an organization

Shown negotiation and closing skills

Consistent track record of navigating within large and mid-market organizations

Ability to develop senior-level relationships quickly and effectively

Experience presenting to senior managers and the C-suite

Ability to handle multiple opportunities simultaneously at various stages of the buying process

Takes an active interest in increasing customer satisfaction and deepening customer relationships

Ability to be flexible and adaptive

Experience with enterprise SaaS vendors preferred

Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Some travel required

 

Competencies you will be evaluated in the interview process:

Business Acumen

Grit

Track Record of Success

Learner

Coachable

Executive presence

Team player

Inclusion

Resourceful

 

Our investment in you:

World-class enablement and on-demand training - check out Trailhead.com for a sneak peek!

Sandler Sales Training

Week-long product bootcamp

Fast Ramp mentorship program

Weekly 1:1 coaching with your leadership

Clear path to promotion with accelerated leadership development programs

Exposure to executive thought leaders with a passion for living our values

*LI-Y

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce, Inc. and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce, Inc. and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce, Inc. and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce, Inc. or Salesforce.org.

Salesforce welcomes all.



Apply for this position Back to job

You must be logged in to to apply to this job.

Apply

Your application has been successfully submitted.

Please fix the errors below and resubmit.

Something went wrong. Please try again later or contact us.

Personal Information

Profile

View resume

Details

Slack

On a mission to make your working life simpler, more pleasant and more productive.

{{notification.msg}}