Account Executive, Enterprise (Financial Services) - Slack
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About Slack Business Unit
As an established Account Executive, you know how to navigate through Retail & Consumer Goods organizations. You’re knowledgeable about your client's specific challenges and business objectives. You understand how to align your software offering to build a custom solution that your clients can’t live without. You understand what it means to sell a value-based solution to and engage with C-suite Executives. You've made extensive contributions to your product roadmap by collecting customer feedback and requests and delivering those to internal teams. Your storytelling skills are unmatched so presenting to business line owners across multiple departments won’t be a problem for you. You excel in dynamic environments so shifting gears at a moment's notice and providing excellent customer service is what you consistently deliver.
Slack has a positive, diverse, and supportive culture—we look for people who are curious, inventive, and work to be a little better every single day. In our work together we seek to be inquisitive, humble, hardworking and, above all, collaborative.
What you will be doing
You will own the full sales cycle from lead to close
Establish lasting relationships with senior executives and decision-makers
You will foster new relationships for Slack through outbound efforts
Help educate customers on the value of Slack throughout the adoption cycle
You navigate key decision makers to build Slack awareness within organizations
Identify customer needs and collaborate with Slack teammates to ensure customer success with special emphasis on signup, upgrade, and renewal
You will initiate, negotiate and close new and renewal contracts with customers
You will communicate and organize/escalate issues appropriately including billing, legal, security, onboarding, and technical inquiries
You will collaborate and work with different members of the Accounts team (Technical Account Managers, Customer Success Managers, Leadership, etc.) to build strategic adoption plans for customers
You will prepare and educate customers on new features and releases
You will monitor and identify adoption and utilization trends
Provide recommendations based on customer’s business needs and usage patterns
You will conduct periodic customer health checks with an emphasis on customer happiness
You will serve as the voice of the customer and collect feedback to drive continuous improvement across all areas including product
What you should have
8+ years of Enterprise Account Executive experience
Relevant sales experience, preferably in a SaaS organization
Experience managing a pipeline and closing large contracts with large Financial Services institutions (Banking/Insurance)
Excellent communication skills both with customers and within an organization
Shown negotiation and closing skills
Consistent track record of navigating within large and mid-market organizations
Ability to develop senior-level relationships quickly and effectively
Experience presenting to senior managers and the C-suite
Ability to handle multiple opportunities simultaneously at various stages of the buying process
Takes an active interest in increasing customer satisfaction and deepening customer relationships
Ability to be flexible and adaptive
Experience with enterprise SaaS vendors preferred
Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
Some travel required
Competencies you will be evaluated in the interview process:
Track Record of Success
Our investment in you:
World-class enablement and on-demand training - check out Trailhead.com for a sneak peek!
Sandler Sales Training
Week-long product bootcamp
Fast Ramp mentorship program
Weekly 1:1 coaching with your leadership
Clear path to promotion with accelerated leadership development programs
Exposure to executive thought leaders with a passion for living our values
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