Sr Manager of Technical Architects

Slack

Dallas, TX, USA

Full time

Customer Services/Support + Customer Success

Nov 15

Job Details

At Slack, we believe our success is directly tied to the value our customers derive from our product. We demonstrate Slack’s platform flexibility by designing and delivering the right experiences for our customers, their teams and the individuals within it.

We are looking for a dedicated Technical Architecture Leader to join a global leadership team and manage our growing Technical Architecture team.

As a Technical Architecture Leader, you are responsible for the customer-facing technical team that engages with our largest and most strategic accounts to assess and design the technical rollout and launch plan for Slack. You are a key cross-functional leader with the Customer Success Services team who brings the executive presence, interpersonal skills, and technical competence to explain advanced technical content to non-technical audiences, design and deliver best in class Slack deployments that drive adoption and success, and leadership that inspires a diverse team of dedicated TAs.

What you will be doing

  • Directly support a team of Technical Architects that have fun winning together
  • Support ongoing growth and development of the Technical Architecture team including recruiting, hiring, training and mentoring
  • Contribute to the overall vision and strategy of the Customer Success Services organization and broader Sales organization
  • Comfortable and willing to be a hands-on contributor, work on-site with customers, and ‘lead by example’ in developing technical deployment plans and flawless integrations with other systems and apps
  • Evangelizing and advising TA team members (and clients) using your expert knowledge of identity management, eDiscovery, data loss prevention, other SaaS products and internal systems
  • Partner with Sales and Customer Success leadership and other cross-functional teams to drive success and adoption for all Slack customers
  • Identify product and technology gaps with customers and present a point of view to Slack’s product and leadership teams
  • Work with your team to discuss, plan and implement process improvements

What you should have

  • 8+ years of technical architecture experience preferably within a SaaS organization
  • 3+ years of management experience preferably within a SaaS organization with customer-facing technical teams
  • Experience driving the operational aspects of building and delivery in a services organization.
  • You possess outstanding written and verbal communication skills, with the ability to go a mile deep with technical customer resources or to explain the most basic capabilities to a business user
  • You have excellent presentation skills for presenting both business oriented solutions and sophisticated technical concepts
  • You have experience leading and crafting technical projects, engaging with, and motivating change across multiple levels of IT executives and organizations
  • You have past experience working directly with Sales and Success teams, Consultants, and System Integrators

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