Product Support Engineer- Chillers

LG

Alpharetta, GA, USA

Full time

Product

Nov 15

WE ARE CURRENTLY SEEKING A PRODUCT SUPPORT ENGINEER AS PART OF THE AIR SOLUTIONS TEAM

POSITION DESCRIPTION:

GENERAL SUMMARY:  Provide necessary skill set to continue the growth and development of LG products in the Electrification and De-carbonization space. Candidate will help in providing application support and development of a competitive strategy. Other areas of responsibility will be industry compliance initiatives, and contributions to growing the Chiller industry in the US market. Working in conjunction with other functional areas (Sales, Operations, and Marketing) across the US CAC team to deliver one message for LG’s customers and help drive growth. Support Chiller Product Manager in the NPI process helping to build business cases with opportunity, application and competitive details.  Support the creation and maintenance of the portfolio of Hot Water and Cold Water Products provided by LG in the North American Market.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Product Support Engineering: support field sales with product and applications expertise

  • Support proper product application to field projects through creating applications materials, providing product/applications training to sales and reps, and working with sales and reps on specific applications challenges
  • Work with sales team to identify opportunities to develop strategies and application knowledge that promote sales
  • Analyze, build, and maintain competitive application strategies for existing and new competitive products in the market
  • Develop common stories to promote LG air conditioning products and make it easier to apply them
  • Provide support to other teams in creation and review of catalogs, brochures, submittals, guide specifications, engineering manuals, etc.
  • Support marketing events to promote LG Chiller products as a viable and preferred manufacturer in the industry
  • Track industry direction and developments in ASHRAE, AHRI, DOE, EPA and other standards and develop strategies for application of products/systems accordingly
  • Work with Platform Management to support Product Development requirements and support Business case creation
  • Support the NPI process by reviewing key product features and data and interacting with LG factory to obtain needed technical data/knowledge

REQUIREMENTS:

  • Bachelor of Science in ME, EE or equivalent
  • 3 years of experience in US Chiller or Hydronic Industry with applied commercial air conditioning industry
  • Experience in HVAC Controls industry would be a plus.
  • technical product applications support experience is necessary.
  • successful history of interaction with factory R&D teams
  • NPI: product definition, product/feature prioritization, product details/operation, strategic application and positioning
  • Global applied commercial air conditioning industry experience a plus
  • Experience with VRF HVAC systems a plus

LG Electronics, USA Inc.; LG Mobilecomm USA, Inc., LG Mobile Research USA LLC, and Zenith Electronics LLC provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the Company takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics.

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