Sr Operations Manager, HA National Sales

LG

Newark, NJ, USA

Full time

Sales

Nov 15

#At LG we make products and services that make lives better, easier and happier through increased functionality and fun. Put simply, we offer the latest innovations to make “Life Good” – from home appliances, consumer electronics, vehicle components and mobile communications to business innovations in digital signage, air conditioning, solar and LED lighting. As a global leader, we strive for greatness in product leadership, market leadership and people leadership to realize our growth strategies.

Talk about a mantra. Life’s Good with LG!

We offer an environment that enables colleagues to demonstrate their capabilities, focus on their work and create value. At LG, you're encouraged to take a creative and individual approach to challenges with strong emphasis placed on performance and skill—and equal, merit-based opportunities across the board. We want our colleagues to grow with our global business. That's why we deliver sure rewards for exceptional performance and offer industry-leading benefits. Come join the team!

WE ARE CURRENTLY SEEKING AN SR OPERATIONS MANAGER TO JOIN OUR DYNAMIC TEAM IN NEWARK NEW JERSEY AS PART OF THE HOME APPLIANCE SALES TEAM!

POSITION SUMMARY    

                                                                                                                       

 Business owner and principal manager of B2C, direct-to-consumer ecommerce platform and operations                                                                                                            

 

KEY RESPONSIBILITIES 

• Oversee ecommerce operations for all direct-to-consumer channels (including partner sales and employee sales) on LG.com and major eCommerce retailers. • Coordinate assortment and pricing updates, and prepare sales forecasts in collaboration with product managers and Supply Chain teams • Ensure proper levels of inventory in line with sales forecasts • Translate Small Appliance business requirements and needs into plans and execution on ecommerce platform. • Contribute to sales growth strategy for the direct channel and for advancing the ecommerce business at major retailers. • Responsible for end-to-end process oversight including add-to-cart contingent on inventory availability, order placement, payment, order management, PSI management, returns/credits/  chargebacks, accounting & reporting • Oversee platform performance and capabilities in support of ecommerce. This includes ecommerce functionality on lg.com and adjacent functionality such as payment acceptance, user authentication, order transfer to legacy systems and warehouse / logistics systems. • Coordinate new product launches across business units and various teams with an eye for detail, accuracy and timeliness. • Develop marketing programs and periodic promotional activations while minimizing conflicts with retailer partners via strict pricing policies and guidelines. • Support tagging and tracking of initiatives through web analytics. • Actively monitor and identify optimizations to site, cart path and checkout processes to ensure peak sell-thru, ease of product selection, order and payment based on insights, competitive analysis, analytics and latest best practices. • Manage, test and launch new features and function enhancements. • Liaison with different teams and corporate marketing to support shopper thru multitude of consumer purchase journey touch points – from browsing, shopping and support. Share insight and best merchandising practices for site navigation, listings and content to maximize business opportunities across LG.com ecosystem. • Guide internal capabilities and resource requirements, scalability and operational efficiencies, legal and tax issues. • Accountable for maintaining and enhancing customer satisfaction with emphasis on a convenient, cohesive and satisfactory user experience during purchase. • Adhere to information security corporate policies and minimize PII risks. • Perform partner evaluations, requirements gathering and partner integrations with checkout functions and LG.com platform. • Assist with invoicing, cancelled/fraud orders, AR reconciliations and various accounting processes. • Support database growth activities and targeting tactics for brand stickiness, consumer retention and driving repeat purchases. • Provide guidance to internal and external teams on how to best leverage direct ecommerce platform, support campaign needs and expansion of capability to other businesses.

    

                                                                                                                                                          

EDUCATION/EXPERIENCE:

                                                            

 • Bachelor’s Degree with minimum of 12 years of relevant experience is required • Must have demonstrated experience managing large scale and complex digital marketing initiatives for a major consumer facing brand • Direct experience in managing digital advertising and digital performance media including search engine marketing, display, video, social and programmatic campaigns • Strong MS PowerPoint and MS Excel skills required

                                                             

LG Electronics, USA Inc.; LG Mobilecomm USA, Inc., LG Mobile Research USA LLC, and Zenith Electronics LLC provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the Company takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics.  

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