Data Management Representative

Canon

Itasca, IL, USA

Full time

Data + Analytics

Nov 15

Overview

Responsible for retrieving and fulfilling standard Data Management requests with direction from the Lead and Supervisor. This is an entry level position.

Responsibilities

- National – all business units on Oracle/S21 use the Customer Data Base and Install Base.

- Retrieves equipment orders from CRM /document retrieval system and performs customer maintenance returning an accurate update along with necessary linkages in a timely manner.

- Retrieves requests from the Data Management mailbox – updates the system and returns the requests with the necessary information for requestor to complete their updates.

- Works with ancillary departments to resolve customer database issues while providing guidance to others to meet the needs of our Customers.

- Receives and resolves customer care tickets from all other Departments working them to completion. 

Qualifications

HS Diploma, GED, or equivalent experience required, plus less than one year of related experience.

- High school diploma or equivalent required with 0-1 years experience.

- Must be able to work overtime at the end of each month.

- Must be capable of sitting for extended periods of time and working on computer monitors.

- Capable of taking direction to learn problem solving skills. - Professional oral and written communication skills.

- Basic Excel skills required.

- Capable of working well in a team environment.

Company Overview

About our Company - Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With unwavering dedication to promote professional innovation, Canon Solutions America, Inc. helps drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions. As a wholly owned subsidiary of Canon U.S.A., Canon Solutions America, Inc. is headquartered in Melville, NY and has sales and service locations across the U.S. Our parent company, Canon Inc. (NYSE: CAJ), which earned approximately $30.4 billion in global revenue in 2020, ranks third overall in U.S. patents granted in 2020 and was named one of Fortune Magazine’s World’s Most Admired Companies in 2020.


Canon Solutions America offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation


We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.


We are an EEO/AA employer. Minority/Female/Individuals with Disabilities/Protected Veterans.


If you are not reviewing this job posting on our Careers’ site https://www.csa.canon.com/internet/portal/us/csa/company/companycareers, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://www.csa.canon.com/internet/portal/us/csa/company/companycareers.


#CSA


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Canon

We're passionate about digital imaging, from cameras to printers and copiers, too!

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