District Service Manager - Product Support


Chicago, IL, USA

Full time


Nov 15


Responsible for leading a team of field service technicians in maintaining Canon/Oce products and services according to company standards and achieving the highest level of customer satisfaction.


- Manages a team of technicians that support our hardware and software.

- Creates operating plans to achieve service business objectives of machine performance, revenue and expense control.

- Handles special projects as assigned.

- Works closely with Sales and Customers to achieve a high level of customer satisfaction.

- Addresses and resolves customer issues to achieve total customer satisfaction.

- Supports the policies and procedures of the department and company.


Bachelor's degree in a relevant field or equivalent experience required, plus 7 years of related experience and management of typically two or more regular full-time employees (one of whom must be exempt).

- Degree in Business Administration or Applied Science preferred.

- Previous management or supervisory experience preferred.

- Experience in document management technology or related industry.

- This position may require managing a 24/7 work schedule to meet customer needs.

- Hands on field technical experience with digital and/or electromechanical technology.

- Ability to consistently demonstrate a superior level of leadership, business influence and acumen.

- Excellent communication, time management and negotiation skills.

- Experience in delivering service to fortune 1000 customers within the high-end printing industry is a plus.

Company Overview

About our Company - Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With unwavering dedication to promote professional innovation, Canon Solutions America, Inc. helps drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions. As a wholly owned subsidiary of Canon U.S.A., Canon Solutions America, Inc. is headquartered in Melville, NY and has sales and service locations across the U.S. Our parent company, Canon Inc. (NYSE: CAJ), which earned approximately $30.4 billion in global revenue in 2020, ranks third overall in U.S. patents granted in 2020 and was named one of Fortune Magazine’s World’s Most Admired Companies in 2020.

Canon Solutions America offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

We are an EEO/AA employer. Minority/Female/Individuals with Disabilities/Protected Veterans.

If you are not reviewing this job posting on our Careers’ site https://www.csa.canon.com/internet/portal/us/csa/company/companycareers, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://www.csa.canon.com/internet/portal/us/csa/company/companycareers.


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