Customer Support Specialist

AMD

San Jose, CA, USA

Full time

Customer Services/Support + Customer Success

Nov 14

What you do at AMD changes everything

We care deeply about transforming lives with AMD technology to enrich our industry, our communities and the world. Our mission is to build great products that accelerate next-generation computing experiences – the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning our mission is the AMD culture. We push the limits of innovation to solve the world’s most important challenges. We strive for execution excellence, while being direct, humble, collaborative and inclusive of diverse perspectives. This is who we are at our best. One Company. One Team.

AMD together we advance_

CUSTOMER SUPPORT SPECIALIST

 

THE PERSON:

As an individual contributor the successful candidate will be responsible for data analysis and demand management in the Customer Operations organization within AMD-AECG Operations.

The key responsibilities include managing supply assurance, building strong internal and external relationships to drive process improvements and system solutions which have significant business impact. Managing supply assurance includes responsibilities such as monitoring new products for seamless transition into volume production, review and analysis of customer/distributor forecasts, prompt and on-going review customer/distributor backlog and expedite requests, working with the factory teams, and identifying action to drive improved delivery performance.

The emphasis of this role is the candidate’s ability, within the purview of Operational & Supply Chain-oriented situations, to build strong relationships, simultaneously manage a variety of situations effectively, and quickly prioritize key initiatives and can engage, influence, and arbitrate between multiple internal & external stakeholders.

 

KEY RESPONSIBILITIES:

  • Actively works with both internal and external stakeholders to achieve overall customer fulfillment satisfaction
  • Analyzes forecast and demand data to ensure customer supply continuity
  • Acts as the voice of the customer/distributor to internal Operations stakeholders
  • Provide support to the development, maintenance, and continuous improvement of all customer fulfillment areas, including customer forecast, program management, order management and key customer management
  • Effective attainment of key metrics (KPIs)
  • Work cross-functionally to share best practices and modify processes and policies to improve overall customer experience
  • Project manages the implementation of supply chain initiatives
  • Continuously research and remain knowledgeable on industry trends and competition

 

PREFERRED EXPERIENCE:

  • 1-3 years’ experience desired in Supply Chain or Operations
  • Ability to develop and execute multiple strategic priorities and approaches to meet objectives & deliver results
  • Exceptional people skills and executive presence with ability to synthesize complex issues and communicate into simple messages for peers and customers
  • Strong business acumen, written and verbal communication skills
  • Demonstrated success in collaborating with customers to resolve issues and develop solid business relationships
  • Proficiency with MS Office suite: Excel/PowerPoint

 

ACADEMIC CREDENTIALS:

  • A bachelor’s degree, B.S. in Business or related discipline, Supply Chain/Operations/emphasis preferred.

 

#LI-JY1


Requisition Number: 183882 

Country: United States State: California City: San Jose 

Job Function: Sales Support  

Benefits offered are described here.

AMD does not accept unsolicited resumes from headhunters, recruitment agencies or fee based recruitment services. AMD and its subsidiaries are equal opportunity employers. We consider candidates regardless of age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status. Please click here for more information.

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