Manager, HR Shared Services


Mexico City, Mexico

Full time

Human Resources / People

Nov 5

Netflix is the world's leading streaming entertainment service with 200+ million paid memberships in over 190 countries enjoying TV series, documentaries, and feature films across a wide variety of genres and languages. Members can watch as much as they want, anytime, anywhere, on any internet-connected screen. Members can play, pause and resume watching, all without commercials or commitments.

We are at a very exciting stage of evolution at Netflix. With the growth in employee population, lines of business, geo-diversity, and heterogeneity of the workforce, it is imperative that the Talent function evolves accordingly, to shape and support this progress. One of the most critical elements of this evolution is the foundational platform upon which we can scale a personalized and inclusive end-to-end experience for the workforce. 

The Role

Talent Experience Operation’s (TEO) Shared Services is a centralized team responsible for delivering services at scale, from pre-hire to offboarding journey of our employees at Netflix. The Manager of Shared Services will build and lead a team who can scale with the organization and provide global transactional support focusing primarily on the UCAN and LATAM regions. 

Key Attributes:

  • You are a solution-oriented people leader that is skilled at unlocking talent and creating an inclusive environment where the team feels respected, expected, and included. You also have the ability to utilize data to understand efficiency and make changes to team resourcing.
  • You have familiarity with using and manipulating data to make changes to services and identify automation needs.
  • You have the ability to intake new services and operationalize them with excellence.
  • You have the ability to understand and empathize with end-user personas in a multi-faceted services environment (e.g. self-service, direct support and limited high-touch). You comprehend, design, and build services and functions that focus on the experience first and utilize a people over process mindset. 
  • You understand the importance of fostering meaningful relationships with cross-functional teams and partners. Your partners include Talent Acquisition, Payroll, Workplace, Employee Tech, Legal, HRBPs and other Talent functions.
  • You can operate in an agile environment, with the adaptability to changing priorities and the strength to act decisively when information may be incomplete or lacking.

Skills and Experience:

  • 10+ years of experience in Human Resources in a dynamic and fasting-moving environment, with a significant portion of experience in people management.
  • Proven knowledge of employment and labor laws in UCAN and LATAM.
  • Strong knowledge of Recruiting ATS/CRM, HCMs (Workday preferred), Google Suite, Ticket Management Systems (ServiceNow, Zendesk, etc.), as well as Knowledge Management systems and practices.
  • Strong organizational and communication skills. You are comfortable working in a culture that values candor, transparency, and courage.
  • A strong systems thinker, with an ability to prioritize effectively and build sustainable solutions from the ground up versus getting distracted by the shiny object syndrome.

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