Customer Success Specialist

Top Hat

Toronto, ON, Canada

Full time

May 5

This job is no longer accepting applications.

Do you have a customer-obsessed mindset? Are you results-oriented and driven to manage the customer journey? Do you want to make Professors Heroes in the classroom? We are looking for Account Managers to join our dynamic Customer Success team.

About the Gig

  • You’ll ensure the successful use of Top Hat in a university, college or department as soon as a contract is signed and own all renewals of our professors.
  • You’ll drive revenue by ensuring that professors continue to use Top Hat because they couldn’t imagine their classroom without it.
  • You’ll leverage existing business by maintaining regular touch points with decision-makers.
  • You’ll act as the main point of contact between the professor and Top Hat by deriving the value of Top Hat with each customer and increase the usage of our solution.
  • You’ll deliver unparalleled Client Services. We want professors to continue doing business with us not just because our product rocks their socks, but also because we are a delight to work with.
  • You’ll elevate the overall client experience to increase renewal rates and satisfaction of Top Hat.

About You

  • You always have the best interest of your customers in mind. You do everything in your power to make sure that they are set up for success and using Top Hat to revolutionize how they teach and their students learn.
  • You're results-focused and have a solid track record of success in a quota-carrying role – you reach and blow renewal targets out of the water.
  • You know your way around a CRM, ideally Salesforce.
  • You're a smooth operator & a master communicator. You're fantastic on the phone and put professors at ease and prove Top Hat’s value. You can also make more complex tasks a cinch to understand.
  • You're a doer. You're action-oriented and know how to structure your day in order to maximize your own success.
  • You're entrepreneurial. You've probably worked at a startup before and are excited to join a company that's growing fast! You proactively take on tasks that are outside your core function for the good of the company.

Five reasons people choose to join the Top Hat team:


*Award-winning company and culture. Top Hat has consistently ranked as one of the fastest-growing and best places to work in Canada.

*A single mission that drives every single Top Hatter. We empower educators to engage students and unleash their potential. Our relentless focus on customers is a pretty inspiring idea to wake up to every day.

*A winning long-term strategy and business model. We aim to be the dominant teaching platform in higher education in the world, and our team is making that possible through great content and product solutions that are making a real impact on educators.

*A collaborative team doing really challenging work. What we’ve set out to do is ambitious and hasn’t been done before. Our team works closely together - across departments - to innovate and improve the lives of educators and students. 

*Great benefits, rewards, and career opportunities. We offer competitive benefits, an amazing workplace culture, and lots of room for career growth. For those who invest in themselves at Top Hat, the sky’s the limit.


About Top Hat: 


Top Hat is the only all-in-one courseware platform that enables active learning—a proven student-centered teaching pedagogy that promotes deep understanding, critical thinking, and subject mastery—with interactive content, tools, and activities. Millions of students at 750 leading North American colleges and universities use Top Hat to teach and engage with students before, during, and after class, in both in-person and online education.


Headquartered in Toronto, Top Hat has consistently been recognized as one of the fastest-growing technology companies in North America.


Top Hat welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.


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Five reasons people choose to join the Top Hat team:


*Award-winning company and culture. Top Hat has consistently ranked as one of the fastest-growing and best places to work in Canada.

*A single mission that drives every single Top Hatter. We empower educators to engage students and unleash their potential. Our relentless focus on customers is a pretty inspiring idea to wake up to every day.

*A winning long-term strategy and business model. We aim to be the dominant teaching platform in higher education in the world, and our team is making that possible through great content and product solutions that are making a real impact on educators.

*A collaborative team doing really challenging work. What we’ve set out to do is ambitious and hasn’t been done before. Our team works closely together - across departments - to innovate and improve the lives of educators and students. 

*Great benefits, rewards, and career opportunities. We offer competitive benefits, an amazing workplace culture, and lots of room for career growth. For those who invest in themselves at Top Hat, the sky’s the limit.


About Top Hat: 


Top Hat is the only all-in-one courseware platform that enables active learning—a proven student-centered teaching pedagogy that promotes deep understanding, critical thinking, and subject mastery—with interactive content, tools, and activities. Millions of students at 750 leading North American colleges and universities use Top Hat to teach and engage with students before, during, and after class, in both in-person and online education.


Headquartered in Toronto, Top Hat has consistently been recognized as one of the fastest-growing technology companies in North America.


Top Hat welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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