Digital Experience Operations Manager (remote)


Americas Remote only

Full time

Marketing / Communication / PR

Nov 1

The GitLab DevOps platform empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the world’s largest all-remote companies with 1,800+ team members and values that guide a culture where people embrace the belief that everyone can contribute.

As the Digital Experience Operations Manager, you'll utilize your strong communication and problem-solving skills to help our Digital Experience team with delivery by working with cross-functional teams to reduce bottlenecks. You'll also work with key stakeholders to define requirements, collaborate with Product and Engineering Management on planning, and evaluate product performance metrics with the goal of continuous improvement and a focus on Efficiency and Results.  

What you'll do in this role

  • Sprint Planning and Management: collaborating with Product and Engineering Management to proactively set biweekly sprint plans and strive to achieve 90% burndown completion.
  • Sprint Management: organize and track issues, clarify project scopes, proactively manage risks, collaborate on prioritization, and problem-solve.
  • Stakeholder Management: enable Efficiency across multiple teams and drive Results. Engage with key stakeholders to define requirements and help cross-functional teams with delivery.
  • Team Facilitation: ensure effective communication between Groups and roles on the Digital Experience team to reduce bottlenecks and increase visibility.
  • Escalation: raising blockers to the correct stakeholders to ensure efficient results.
  • Communication: reporting Digital Experience progress to senior leaders.
  • Continuous Improvement: evaluated Digital Experience team performance metrics and streamline processes. Simplify delivery, manage objective and key results (OKRs), release on time.
  • Roadmapping: collaborate with Product Manager on 3 to 6 month roadmaps. Adjusting in real-time based on team progress.
  • Documentation: ensuring scalability and efficiency by adding processes to the Digital Experience handbook.

We're looking for

  • Exceptional communication and interpersonal skills.
  • Experience in product development planning and providing leadership.
  • Advanced knowledge of the full life-cycle of digital product development.
  • Ability to collaborate with Product Managers, Product Designers, Engineers and report to senior managers.
  • Extensive experience in software product engineering, deployment, and integration.
  • Ability to evaluate product performance metrics, as well as diagnose and resolve issues.
  • Proficiency with Figma.
  • You share our values, and work in accordance with those values.
  • Ability to use GitLab.

Compensation Calculator

To find out more about the compensation for this role, please apply to a role first. After completing a preliminary screening call, you'll be able to sign up here to view our compensation calculator. Be sure to use the same email address for both.

The base salary range for this role’s listed level is currently $112,000-$204,000 for Colorado residents and $112,000-$228,000 for New York and New Jersey residents only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. 

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Everyone can contribute.