Trust and Safety Wrangler (remote)

Automattic

Anywhere Remote only

Full time

Customer Services/Support + Customer Success

Oct 31

Our goal at Automattic is to democratize publishing. A key part of this mission is providing safe and trusted publishing platforms for our passionate and engaged communities. To help with these efforts, we’re looking for experienced Trust & Safety professionals to join our team. You’ll be at the cross-section of some of the web’s most relevant and impactful issues. Your work will contribute to improvements in everything from our user experience to how we create a welcoming, creative community on the web.

Your primary focus will be reviewing reports of potentially violative user-generated content on our platforms. This includes related responsibilities such as responding to child safety issues, resolving intellectual property disputes, and fielding law enforcement requests. Your on-the-ground experience in these areas will also include evolving our policies, improving internal processes, examining content trends, communicating with outside partners, and working with multiple teams across Automattic.

We’re looking for someone who has:

  • Experience in content moderation, policy development, and crisis management.
  • Experience working within a larger (20+ person) Trust & Safety team at a medium-to-large web platform.
  • An interest in—and deep understanding of—current internet policy issues such as freedom of speech, intellectual property, child safety, online extremism, and government requests.
  • An ability to communicate nuanced and complex issues in clear, straightforward terms.
  • Comfort with collaboration across a globally distributed, multicultural team.
  • Familiarity with Automattic’s suite of products and their associated communities including working knowledge of both WordPress and Tumblr.
  • Exceptional interpersonal skills, empathy, and the ability to work effectively across different subject matters (e.g. policy, current events, law, and technology).
  • Great judgment, reasoning, and decision-making skills.
  • Fluent and eloquent written English is required. And if you’re fluent in additional languages be sure to let us know.

Please note that this role includes exposure to sensitive, graphic, and potentially disturbing content.

HOW TO APPLY

Does this sound exciting? If so, we’d love you to fill out our application form. In your cover letter, let us know what you can contribute to the team. Proofread! Make sure you spell and capitalize WordPress, Tumblr, and Automattic accurately. We are lucky to receive many applications for this position, so try to make your application stand out.

We also ask for you to answer a few questions in the application form.

ABOUT AUTOMATTIC

We are the people behind WordPress.comWooCommerceTumblrSimplenoteJetpackLongreadsDay OnePocketCasts, and more. We believe in making the web a better place.

We’re a distributed company with more than 2000 Automatticians in 96 countries speaking 120+ different languages. We democratize publishing and commerce so anyone with a story can tell it, and anyone with a product can sell it, regardless of income, gender, politics, language, or country.

We believe in Open Source and the vast majority of our work is available under the GPL.

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