Senior Customer Intelligence Analyst, B2B Insights & Analytics


Boston, MA, USA

Full time

May 4

This job is no longer accepting applications.

The B2B Insights & Analytics team is responsible for being the analytics engine that sources and translates data into action. With a focus on understanding and improving the impact of proactive sales engagement, we are constantly on the hunt for insights of how our team can unlock growth among new and existing customers. 

In this role, you will take ownership of expanding our understanding of our customers in order to enhance Wayfair’s ability to identify and prioritize the highest value touchpoints along their journeys. You will own data-driven customer development, generate and operationalize ideas that drive growth while maintaining a high bar for thoughtful, impactful analysis. You will work collaboratively to apply your findings to develop and prioritize revenue-driving hypotheses we can test to measure impact. In sum, you’ll be responsible for analyzing data in a meaningful way, synthesizing insights to key stakeholders, and working cross-functionally to implement your findings.

What You'll Do

  • Use SQL, Python, R, Looker, and to wrangle Wayfair’s unique data to create analyses and tools that point to the most significant business growth opportunities.
  • Work closely with Sales Operations, Product, Marketing, Business Intelligence, Data Science, Category Management, Pricing and other teams to develop and execute analyses and tests to increase customer insights and accelerate growth.
  • Break down complex problems into requisite components and iteratively test to improve key metrics.
  • Integrate data from sources outside of Wayfair, via existing channels and helping develop net new methods of customer data collection.
  • Become the subject matter expert on multiple Wayfair and external data sets and experimentation design.
  • Communicate findings and recommendations with relevant teams and stakeholders to drive measurable improvements in business impact.

Projects may include:

  • Using 1st (e.g. customer web browsing) and 3rd (e.g. firmographic) party data, build customer profile models within and across verticals that sales, marketing, and product teams can collaboratively take action on and accelerate revenue growth.
  • Scope the impact of a new segmentation strategy to create more granular customer segments to empower targeted sales, site, marketing, and customer prospecting efforts.
  • Collaborate with an engineering team to implement an internal tool that helps sales representatives better know what action to take with their accounts, when to take them, and with what messaging.
  • Use web browsing behavior to identify and segment customers who are more/less likely to make a purchase when contacted by a sales representative and quantify the impact of optimizing sales outreach in light of customer behavior.
  • Create idealized account structure to clean out unnecessary accounts and contacts to give sales clearer insight into their opportunities.

What You'll Need

  • Experience driving high impact quantitative analysis leveraging SQL, Python, R, Excel, Looker, Git version control, and/or other computational tools.
  • Experience working with incomplete and dirty datasets and being involved with improving them in a meaningful way.
  • Experience with Advanced Analytics techniques such as statistical and machine learning model building and evaluation and causal analytics.
  • Experience with experiment design, implementation, and analysis (split tests, A/B tests, holdout tests, etc.)
  • High level of curiosity and a propensity for asking (and answering!) questions that begin with “Why”.
  • A passion for analytical work with a high bar for zero defect analysis.
  • Ability to prioritize projects with a focus on business impact.

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.

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