Senior Program Manager - Core


Austin, TX, USA

Full time

Customer Services/Support + Customer Success

Sep 22

Role description

The Opportunity

As a Senior Manager in Unity’s Accelerate Solutions (PgM) group, you will join a professional team responsible for defining and delivering solutions for our global CORE customers that are based in Europe, North America and APAC.

Unity's Accelerate Solutions team works with customers over the long term to transform their projects, businesses and product lines. We are looking for a creative and solutions driven manager responsible for achieving our clients vision and goals.

You will partner with our internal teams to review specific customer opportunities and become a major contributor on accounts that drive the success of the company. You will often be the main customer liaison for the Solutions team, helping us create and nurture long-term partnerships that produce industry-changing advances. This position will involve communicating our unique value proposition to people with a range of roles from Studio Managers and Senior Management to technical experts, navigating complex organizations, building trusted relationships, uncovering areas where Solutions provides value and sparking excitement about working together.

You will have an extensive experience and background in professional services and a sound understanding of how software is designed, developed, and delivered, with particular insights into the power of Unity’s game engine.

What you'll be doing

  • Supporting and being the advocate for the Program Management team across the entire organisation
  • Championing continuous improvement of the opportunity intake and qualifying process, as well as preparing and maintaining ongoing business forecasting.
  • Identifying and qualifying opportunities in partnership with our sales teams, and working with internal partners to develop approaches, proposals and budgets
  • Closely aligning with the business on customer strategy and vision in order to optimise our customer relationships
  • Being the knowledgeable, dedicated and connecting project champion representing the customer and end user internally and the Unity Solutions team externally

What we're looking for

  • Extensive professional career experience in Games and Entertainment in either professional services, agency, product or custom software development, delivering high quality results
  • Proven history of success working with a strong professional network that can be leveraged to create new opportunities
  • Detailed knowledge of the Games ecosystem, executive or key contacts in the Games or Entertainment industry
  • Outstanding interpersonal, communication, public speaking, problem solving, and organisational skills
  • Desire to continuously learn and improve, and engage with forward-thinking customers, as well as a love for games and entertainment

You might also have

  • Previous Accounting and Business Development experience

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