Epic Games

United States Remote

Full time

Customer Services/Support + Customer Success

Sep 20


At the core of Epic’s success are talented, passionate people. Epic prides itself on creating a collaborative, welcoming, and creative environment. Whether it’s building award-winning games or crafting engine technology that enables others to make visually stunning interactive experiences, we’re always innovating.

Being Epic means being a part of a team that continually strives to do right by our community and users. We’re constantly innovating to raise the bar of engine and game development.


What We Do

Epic Games provides a collection of technologies that work in unison to create the best creative 3D experiences in the world. At the heart of understanding these technologies and how they work together is a set of world-class documentation.

The Documentation Technology team is responsible for the platforms, tools, and services required to create, publish, and deliver the educational and reference material that provide knowledge and confidence for thousands of users. This includes authoring tools for improving existing documentation and documenting new features, pipelines and processes for publishing content, and websites for delivering content to users.

What You'll Do

The Documentation Developer helps build and maintain tools and systems used to create and publish documentation for products across the Epic Games ecosystem. You will work closely with Technical Writers, editors, and other stakeholders to help deliver world-class documentation for millions of users across Unreal Engine, Fortnite Creative, Epic Online Services, MetaHuman Creator, and more!  

In this role, you will be given the unique opportunity to further refine your technical support, troubleshooting, software development, and UI/UX design skills while working on a cross-disciplinary initiative focused on shaping the future of learning content delivery at Epic Games.

In this role, you will

  • Develop new documentation tools and features, maintain existing documentation backend systems, and identify areas of improvement
  • Provide technical support for members of the product documentation teams in the usage of internally developed documentation authoring tools
  • Set up, configure, and monitor automated documentation publishing processes
  • Collaborate with the Web Team to support and maintain the user-facing documentation websites
  • Contribute to creative and collaborative discussions at the team and project level

What we're looking for

  • Strong knowledge of web technologies (HTML/CSS3, JavaScript frameworks) and web-based content creation tools (CMS, wiki, etc.)
  • Experience developing C++ or C# applications
  • Experience with automated build, systems and cloud technologies (we use TeamCity, AWS)


We are open to multiple locations in the US and Canada for this role.


Epic Games spans across 19 countries with 55 studios and 4,500+ employees globally. For over 25 years, we’ve been making award-winning games and engine technology that empowers others to make visually stunning games and 3D content that bring environments to life like never before. Epic’s award-winning Unreal Engine technology not only provides game developers the ability to build high-fidelity, interactive experiences for PC, console, mobile, and VR, it is also a tool being embraced by content creators across a variety of industries such as media and entertainment, automotive, and architectural design. As we continue to build our Engine technology and develop remarkable games, we strive to build teams of world-class talent.

Like what you hear? Come be a part of something Epic!

Epic Games deeply values diverse teams and an inclusive work culture, and we are proud to be an Equal Opportunity employer. Learn more about our Equal Employment Opportunity (EEO) Policy here.

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