System Services Representative (Entry Level)

IBM

Full time

Fredericton, NB, Canada

Apr 7

Your Role and Responsibilities

Primarily I/T Hardware in the area of High Volume environment (Lexmarks,Lenovo, Banking, Apple).

The System Services Representative must also have a personality allowing them to maintain a discussion with the customers approach.

Location: Position is available in Edmunston, New Brunswick.


Required Technical and Professional Expertise

  • 3 years of experience in these segments: Lexmark, Lenovo servers and PC certifications , Lexmarks printers certification.
  • Must be fully bilingual in English and French.
  • Strong communication and teamwork skills.
  • Problem-solving ability.
  • Energy, enthusiasm, initiative, positive attitude and leadership.
  • Driver’s permit and car.
  • Able to identify and diagnose hardware and software problems.
  • Able to work / read wiring and logic diagrams.
  • Mechanical skills, unit assembly rebuilding / refurbishing.
  • Manually dexterity, can work with gears systems, power supplies.


Preferred Technical and Professional Expertise

  • Excellent communication skills.
  • Customer service focus.
  • A + Certification an asset
  • Capacity for teamwork, communication and proven organization skills.
  • Microsoft suite intermediate.
  • Training or experience with microcomputers, servers and printers an asset.
  • Work outside regular business hours (evenings and weekends.
  • Ability to lift weights up to 50 lbs and have good overall physical mobility.
  • Cloud, Security, Mobility.
  • Demonstrate a focus on IBM revenue/profit growth.
  • Maintain and grow skills required for support of clients and of career goals.


Must be legally authorized to work in Canada without sponsorship.

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