Canada Medical Case Manager


Full time

Montreal, QC, Canada

Apr 7

Your Role and Responsibilities

This is a non-clinical position, however a background in clinical nursing and public health is useful. A successful candidate will be responsible to accomplish department objectives by:

Organizing, implementing, and monitoring interconnected projects, deciding on suitable strategies and solutions, as well as coordinating cross project activities related to responsibilities.


  • Demonstrate expertise in medical case management, confidentiality, and privacy of personal health information.
  • Provide advice and counsel to business unit leaders, HR partners, managers and employees on a variety of topics and questions related to medical case management, vendor adjudication decisions, disability benefits, workplace accommodations, referrals to employee assistance program, public health, pandemic protocols and health promotion.
  • Demonstrate knowledge of applicable occupational health & safety regulations, AODA, CSST, CNESST Quebec, and WCB/WSIB programs across Canada.
  • Interpret global, country specific regulations, HR guidelines and policies that reference an employee’s ability to either return to work or remain at work.
  • Accountable for individual and team results. Work on special projects, develop and implement medical case management services.
  • Apply continuous process improvement methodology for assigned programs and Health & Safety processes, while maintaining compliance, especially for medical case management.
  • Maintain excellent service delivery by enforcing quality and global standards, analyzing and resolving employee concerns and recommending solutions, organizing and prioritizing work effectively and be agile in a dynamic environment.
  • Meet with stakeholders, including vendors (adjudication vendor) to make communication easy and transparent regarding projects and decisions on services in a professional manner.
  • Maintain professional and technical knowledge by attending/complete professional development courses, reviewing professional publications, establishing personal networks, benchmarking best practices and/or membership in professional organizations.
  • Analyze data to create accurate and timely reports, and
  • Demonstrate fundamental knowledge of public health and/or non-clinical nursing to develop policies and programs that address emerging health issues and provide pandemic support.

**Candidate can work out of either Toronto, Ottawa or Montreal office **

Required Technical and Professional Expertise

  • Minimum of 3 years’ experience in medical/disability case management
  • Competency in Microsoft applications including Word, Excel, PowerPoint
  • Strong communication, teamwork, analysis, problem solving and judgment skills
  • Proactively engaged self-starter with ability to prioritize and manage multiple tasks
  • Ability to be an independent problem-solver with minimal supervision

Preferred Technical and Professional Expertise

  • Certification in disability case management
  • Minimum of 2 years’ experience in project/program management
  • Minimum of 2 years’ experience in occupational health services
  • Minimum of 2 years’ experience in clinical/non-clinical nursing or public health

Must be eligible to work in Canada without sponsorship

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