Canada Medical Case Manager
Ottawa, ON, Canada
Your Role and Responsibilities
This is a non-clinical position, however a background in clinical nursing and public health is useful. A successful candidate will be responsible to accomplish department objectives by:
Organizing, implementing, and monitoring interconnected projects, deciding on suitable strategies and solutions, as well as coordinating cross project activities related to responsibilities.
- Demonstrate expertise in medical case management, confidentiality, and privacy of personal health information.
- Provide advice and counsel to business unit leaders, HR partners, managers and employees on a variety of topics and questions related to medical case management, vendor adjudication decisions, disability benefits, workplace accommodations, referrals to employee assistance program, public health, pandemic protocols and health promotion.
- Demonstrate knowledge of applicable occupational health & safety regulations, AODA, CSST, CNESST Quebec, and WCB/WSIB programs across Canada.
- Interpret global, country specific regulations, HR guidelines and policies that reference an employee’s ability to either return to work or remain at work.
- Accountable for individual and team results. Work on special projects, develop and implement medical case management services.
- Apply continuous process improvement methodology for assigned programs and Health & Safety processes, while maintaining compliance, especially for medical case management.
- Maintain excellent service delivery by enforcing quality and global standards, analyzing and resolving employee concerns and recommending solutions, organizing and prioritizing work effectively and be agile in a dynamic environment.
- Meet with stakeholders, including vendors (adjudication vendor) to make communication easy and transparent regarding projects and decisions on services in a professional manner.
- Maintain professional and technical knowledge by attending/complete professional development courses, reviewing professional publications, establishing personal networks, benchmarking best practices and/or membership in professional organizations.
- Analyze data to create accurate and timely reports, and
- Demonstrate fundamental knowledge of public health and/or non-clinical nursing to develop policies and programs that address emerging health issues and provide pandemic support.
**Candidate can work out of either Toronto, Ottawa or Montreal office **
Required Technical and Professional Expertise
- Minimum of 3 years’ experience in medical/disability case management
- Competency in Microsoft applications including Word, Excel, PowerPoint
- Strong communication, teamwork, analysis, problem solving and judgment skills
- Proactively engaged self-starter with ability to prioritize and manage multiple tasks
- Ability to be an independent problem-solver with minimal supervision
Preferred Technical and Professional Expertise
- Certification in disability case management
- Minimum of 2 years’ experience in project/program management
- Minimum of 2 years’ experience in occupational health services
- Minimum of 2 years’ experience in clinical/non-clinical nursing or public health
Must be eligible to work in Canada without sponsorship
Your application has been successfully submitted.