IT Business Services Principal Consultant


Newtown Square, PA, USA

Full time

IT / System / Network

Sep 5

Purpose and Objective: 

SAP America, Inc. seeks an IT Business Services Principal Consultant at our Newtown Square, PA location to support and advise customers IT teams in day-to-day business. 


Expectations and Tasks:

Align technical discussions with customer stakeholders. Proactive communication and relationship building/maintaining with the customers and internal SAP units. Support Client Delivery Managers and Project Leads in delivering customer services. Building the bridge to remote operations teams. Ability to own, lead and coordinate operational tasks, customer escalations, process improvements. Understand end to end business drivers for customers to be in cloud, translating it into technical requirements. Follow-up and track technical SAP Enterprise Cloud Services related issues. Utilize experience serving as a technical/basis consultant, technical project manager or similar SAP basis operations specialist to support delivery teams to perform and drive root cause analysis to completion. Participate and contribute towards organizations goals and objectives, collaborating with multiple teams. Collaborate with different teams from within the SAP Enterprise Cloud Services organization and outside to ensure excellent customer satisfaction. Telecommuting permitted. 20% travel required. 


Education and Qualifications/Skills and Competencies: 

Bachelor's degree in Computer Science, Engineering, Mathematics, or a related field of study and 7 years of experience required. The company will also accept a Master's degree and 5 years of experience. 


Work Experience: 

Experience must involve 5 years in the following: Provide Leadership and Technical Support for SAP Basis Project implementation, release upgrade, cloud migration, and production steady state support; Create SAP Basis project and deployment plans involving various SAP products including S4HANA, ERP, SCM, EWM, SRM, CRM, GRC, Fiori, Portal and Solution Manager etc.; Evaluate complex technical solutions for SAP applications and suggest architectural changes and strategies; Design and deploy high availability landscape in a cluster environment for business-critical production SAP applications; Design and build SAP disaster recovery landscape for business continuity in catastrophic circumstances; SAP Landscape Planning and Design including High Available Architecture. Experience must also include: SAP Installations, Post Installations, Configuration of all SAP R/3, Netweaver Products, Business Suite and Solution Manager; System refreshes, Database refreshes; SAP Unicode Conversions for SAP ERP and BW Systems; Implemented Go-Live recommendations; Participate in Customer meetings as an SME; and oversee offshore teams and 24/7 production support activities for global customers. Telecommuting permitted. 20% travel required.


Travel: 20% travel required.


Internal use only: reference code lhrs4262




To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: or, APJ:, EMEA: Requests for reasonable accommodation will be considered on a case-by-case basis.

This position is eligible for the SAP Employee Referral Program subject to the eligibility criteria outlined in the SAP Internal Employee Referral Policy.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

Additional Locations:  

Nearest Major Market: Philadelphia

Job Segment: SAP, Computer Science, ERP, CRM, Database, Technology

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