IT Technology Services Senior Specialist

SAP

Montréal, Quebec, Canada

Full time

IT / System / Network

Sep 5

 EXPECTATIONS AND TASKS

  • Technical Service Manager (TSM) acts as a trusted technical advisor in the safeguarding and optimization of customer investments into SAP ECS. TSM governs ECS customer relationship management from a technical perspective, while advocating for the customer and bringing the power of ECS to enrich customer experience. TSM will work as a team with CDMs and ECS internal service delivery to serve and delight our customers, by providing quality services to satisfy their needs and resolving technical complexities throughout their entire lifecycle. ​
  • Primary contact for the customer regarding technology discussions​, innovations and recognized as the escalation point for technical issues​
  • Understands the customer business, goals and challenges in order to suggest solutions & services
  • Advises customers on technical requirements, constraints and support in all sorts of technical situations (incl. IT critical situations) throughout their lifecycle within ECS​
  • Identifies and positions ECS services that deliver value to the customer from ECS portfolio​
  • Supports customer’s Intelligent Enterprise transformation by acting as technical consultant
  • Comprehensive knowledge on S/4HANA architecture, conversion, migration path, methodology and tools.
  • Experience and knowledge in SAP NetWeaver Administration, migration and upgrades
  • Understanding of SAP High Availability or Disaster Recovery architecture, network and virtual technologies (load-balancer, virtual machine)
  • Identify top issues, define service plan and drive implementation of identified action items across customer landscape
  • Deep experience in technical planning, implementation, configuration and integration of SAP solutions
  • Understanding of various SAP cloud solutions and integration scenarios of SAP systems with SCP, Ariba, Successfactors etc. (good to have)
  • Design optimal SAP configuration to maximize system performance and availability. 

 

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

  • Bachelor’s degree or higher in one of the following areas: Computer Science, Engineering, Information Management.
  • Hands on experience with working knowledge of Unix/Linux flavors
  • Hands on experience with working knowledge of SAP HANA and Sybase databases
  • Solid know-how on SAP Technologies and Products (SAP certification highly beneficial)
  • Hyperscalers certification (AWS, Azure, GCP) is a plus 

 

LANGUAGE SKILLS

English (advanced/fluent written & spoken)

 

WORK EXPERIENCE

  • Experienced in SAP Technical Administration (Preferably in the domain of SAP Basis skill) and should have knowledge & experience on Administration and Operations of SAP solutions.
  • Minimum 3 years of experience in customer facing role and should have excellent command on de-escalating the critical situations.


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