Engineering Operations Lead - Cloud Business Office


Americas Remote only

Full time


Aug 29

About the role

Shopify is one of the greatest engines for economic independence on the planet and our

mission has never been more important to the world than it is right now. The world needs more Shopify. We have a massive opportunity and urgent obligation in front of us. It’s time to take action so we can focus on the most important thing: making commerce better for everyone. 

Shopify’s Infrastructure Team is a team of 300+ engineers responsible for our global cloud

infrastructure, networking, data infrastructure, observability, and resiliency. Teams include

Production Engineering, SRE, Data Platform, and Engineering Operations ensuring our

merchants are able to sell, Shopify engineers can build amazing products and services, and

continue to scale to exceed the needs of our merchants 24x7x365. 


The Engineering Operations (EngOps) Team provides embedded business support to the

Infrastructure Team. In this role, you will lead the cloud cost program to establish financial

operations (FinOps) as a practice at Shopify. You will drive cross-team efforts to build the

information, systems, and tooling to guide our development teams to scale our infrastructure

efficiently and sustainably.

How you will make an impact:

● Set the FinOps vision for RnD infrastructure teams

● Lead cross-functional teams (e.g. eng, data, finance) to create, align-on, and deliver

against a cloud cost program roadmap, ensuring open communications with


● Drive efforts to navigate ambiguity by considering the financial, operational, and

technological implications of complex decisions.

● Develop a deep understanding of our senior leadership goals and strategic priorities

around cloud cost. Represent the team in interfacing with stakeholders across Shopify.

● Build reporting capabilities to monitor usage/costs, measure resource efficiency, optimize

resource levels, and estimate forward-looking costs.

● Drive on-going feedback loops and optimization efforts with resource owners groups.

● Institutionalize FinOps learnings, codifying into best practices. Create a culture of using

cost as a dimension of making technology investments.

● Design systems to manage the cloud resource lifecycle, including ownership tracking

and maintenance cycles.

● Support forecasting, renewals, and negotiations for infrastructure contracts as needed


● Entrepreneurship mentality. Must be a self-starter, self-motivated, able to work

independently, and possess strong team and time management skills to extract insights

without all information/data readily available. You are passionate about Shopify’s mission

of making commerce better for everyone.

● You are an excellent communicator who has an ability to successfully communicate with

both technical and non-technical stakeholders. You have excellent spoken and written

communication skills that are necessary to thrive in a globally distributed team. You have

experience executing and communicating details of large, complex, technical projects.

● Proven experience leading and executing complex, cross-functional cloud infrastructure

programs. Strong problem solving and project management skills are a must.

● Consistent demonstration of leading through and exercising good judgment in

ambiguous circumstances. Ability to navigate situations and teams to deliver impact in

any situation.

● Strong background working in, and passion for, technology. You may have some

programming experience, understand how software systems are built, and can quickly

comprehend new technologies at a high-level.

● Demonstrated experience in analytics, including advanced proficiency in Excel and

moderate knowledge of SQL.

● Tech/e-commerce company experience, ideally experience negotiating with vendors,

partners, or clients.

● Strong data-informed storytelling and decision making.


Our belief is that a strong commitment to diversity & inclusion enables us to truly make commerce better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Please take a look at our Sustainability Reports to learn more about Shopify’s commitments to our communities, and our planet.

At Shopify, we understand that experience comes in many forms. We’re dedicated to adding new perspectives to the team - so if your experience is this close to what we’re looking for, please consider applying.

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