Intermediate UX Designer
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We’re looking for an Intermediate UX Designer to help us design and deliver thoughtful user experiences that truly empower our customers on social. You’ll be working on a diverse set of UX challenges, helping to develop creative and strong user-centered solutions. This role reports to the Manager, Design and can be based out of Hootsuite's Vancouver/Toronto office (post-COVID19) or remotely across Canada in accordance with Hootsuite's local employment entities.
WHAT YOU’LL DO:
- Develop and maintain a deep understanding of Hootsuite’s business objectives, customers, product portfolio, and competition - by conducting or participating in relevant user research, competitive analysis, and other design thinking activities.
- Build a close and collaborative relationship with your agile squad: your product manager, product design lead, and software developers, to define and achieve product objectives, creative approaches and deliverables.
- Independently develop and deliver high level and detailed storyboards, concept diagrams, user interface sketches, mockups, prototypes, and detailed design specifications to effectively communicate design concepts and solutions.
- Support your development team as they deliver products that implement your designs.
- Actively mentor other team members and better your peers through shared thought leadership and driving effective processes.
WHAT YOU’LL NEED:
- Proven experience as a strong UX team member, tackling well-defined design challenges and transforming them into simple, intuitive solutions.
- A strong portfolio comprised of projects which demonstrate creative, user centered design solutions to moderately complex problems.
- Ability to independently conduct or participate in a wide range of appropriate UX design activities for medium complexity problems such as: user research, brainstorming, concept design, detailed design, rapid prototyping, and usability testing.
- Ability to identify opportunities, scope problems, find solutions, implement and launch. Consistently relied upon to tackle medium complexity problems that impact their portfolio.
- Proficient and effective use of industry-standard UX and UI design platforms.
- Experience designing for Enterprise and B2B SaaS products using agile and iterative design processes.
- Experience working with researchers, product managers, developers, and other designers who are aligned to execute on medium complexity problems.
- Ability to develop a proficient understanding of the business, vision, and strategy, as well as technical requirements, and incorporate them into elegant design solutions.
- Experience advocating for research-backed design solutions. Ability to apply user-centered design principles, concepts, and practices at the team/project level. Recognizes when solutions are not ideal and communicates to cross-functional partners.
- Experience operating confidently using existing processes. Ability to recognize when there is a breakdown or inefficiency in operations.
- Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
- Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
- Interpersonal Savvy: relates openly and comfortably with diverse groups of people
- Decision Making: consistently chooses the best course of action (from a number of alternatives) to address business problems and/or opportunities
WHO YOU ARE:
- Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community.
- Curious. You are always learning and seeking ways to make things better.
- Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity.
- Humble. You lead with humility and empathy, respecting and learning from the perspectives of others.
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