Senior UX Designer

Hootsuite

Waterloo, ON, Canada

Full time

Apr 1

This job is no longer accepting applications.

We’re looking for a Senior UX Designer to help us design and deliver thoughtful user experiences that truly empower our customers on social. You’ll be working on some of our most challenging and high-impact UX problems, helping to develop and execute a shared product vision and strategy. This role reports to the Senior Manager, Product Design and can be based out of Hootsuite's Vancouver/Toronto office (post-COVID19) or remotely across Canada in accordance with Hootsuite's local employment entities.

 

WHAT YOU’LL DO:

  • Develop, maintain, and extend a deep understanding of your portfolio's product, business objectives, customers, and competition - by conducting or participating in relevant user research, competitive analysis, and other design thinking activities.
  • Build a close, collaborative, and influential relationship with your agile squad: your product manager, product design lead, and software developers, to define and achieve product objectives, creative approaches and deliverables.
  • Independently develop and deliver high level and detailed storyboards, concept diagrams, user interface sketches, mockups, prototypes, and detailed design specifications to effectively communicate design concepts and solutions.
  • Provide oversight to junior designers and support your development team as they deliver products that implement your designs.
  • Actively mentor junior team members and better your peers through shared thought leadership and driving effective processes.

  

WHAT YOU’LL NEED:

  • Extensive experience as an influential UX team member, deconstructing complex design challenges and transforming them into simple, intuitive solutions.
  • A strong portfolio comprised of projects which demonstrate strategic, creative, and user centered design solutions to complex problems
  • Ability to independently conduct a wide range of appropriate UX design activities for complex problems such as: user research, workshop facilitation, strategy and vision development, concept design, detailed design, rapid prototyping, and usability testing. Ability to contribute to planning and prioritization activities.
  • Ability to identify opportunities, scope problems, find solutions, implement and launch. Consistently relied upon to tackle complex problems that heavily impact their portfolio.
  • Expert-level capability using industry-standard UX and UI design platforms. 
  • Experience designing for Enterprise and B2B SaaS products using agile and iterative design processes.
  • Experience working with researchers, product managers, developers, and other designers who require alignment to plan, prioritize, and execute on complex problems.
  • Ability to develop a strong understanding of the business, vision, and strategy, as well as complex technical requirements, and incorporate them into elegant design solutions. 
  • Experience advocating for scalable, research-backed design frameworks, architecture, and solutions. Ability to influence user-centered design principles, concepts, and practices at the team level with input to other portfolios. Advocates for change when strategy or solution isn't of high value.
  • Ability to provide technical oversight and mentorship to designers to improve outcomes for the team.
  • Experience optimizing existing processes. Ability to identify opportunities for process and operational improvements and advocate for change.
  • Decision Making: consistently chooses the best course of action (from a number of alternatives) to address business problems and/or opportunities
  • Priority Setting: focuses time/energy on the most important issues/opportunities. Clearly understand how to assess importance of tasks and decisions
  • Influence: Asserts own ideas and persuades others, gaining support and commitment and mobilizing people to take action
  • Negotiation: successfully obtains commitment to a solution or idea, while maintaining integrity and relationships


WHO YOU ARE:

  • Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community.
  • Curious. You are always learning and seeking ways to make things better.
  • Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity.
  • Humble. You lead with humility and empathy, respecting and learning from the perspectives of others. 


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