Service Center Manager (22-26)


Saskatoon, Saskatchewan, Canada

Full time

IT / System / Network

Jul 15

Take part in our mission to create food security for the world. At Canpotex we value diversity and innovation. Apply today!


We have an exciting opportunity to grow your career as a permanent Service Center Manager (22-26). This position is based in Saskatoon.


We are:

Headquartered in Saskatoon with three international offices, we are one of the world's largest suppliers of potash overseas. On behalf of our Shareholders, Mosaic and Nutrien, we market and deliver Saskatchewan potash, a valuable fertilizer nutrient, to millions of fields and farmers globally - ultimately helping the world grow more food.


We offer:

Situated in the vibrant Saskatoon area of River Landing, occupying a spacious, world-class contemporary office building that supports our culture. We proudly offer a highly flexible hybrid-work environment that encourages a flexible work-life balance while promoting meaningful connections with colleagues and stakeholders. We are passionate about ensuring food security for young people through our community investment program that allows our employees individual volunteer opportunities. We proudly offer a competitive total rewards package, career growth opportunities and the experience to collaborate with global colleagues and customers.


The Opportunity:

·      Lead and manage the technical services team towards achieving organizational, department and individual objectives.

·      Function as a primary point of escalation for Incident, Service and Problem Management processes and independently resolve escalated requests.

·      Accountable to maintain up-to-date knowledge base documentation ensuring consistency, high quality, and adoption throughout the team and department.

·      Manage the Service Catalogue, third-party vendor relationships, defines escalation processes, and monitors service levels.

·      Maintain IT asset management systems and processes, ensuring that all IT equipment is identified, in good working order and managing lifecycles.


You have:

·      Bachelor’s Degree or Diploma in Computer Science or a related field. 

·      Minimum five-to-seven years of experience including a minimum of two years as a technical leader in a corporate environment.

·       Proficient in Microsoft 365 (Office, OneDrive, Teams, SharePoint, and Exchange).

·       Experience with Azure Active Directory, multifactor authentication (MFA), Microsoft Windows desktop and server operating systems.


You bring:

·      Demonstrated ability to build and maintain effective working relationships, with an excellent customer service orientation.

·      The ability to communicate effectively using both technical and user-friendly language.

·      Excellent written and verbal communication skills.

·      Proven analytical, organizational, and problem-solving abilities.


We would like to hear from you! Please apply online by July 26, 2022.


We recognize the diverse nature of applicants and consider a combination of equivalent education and experience. 


We are committed to providing a respectful and inclusive work environment that celebrates diversity. We evaluate qualified applicants without regard to race, colour, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status or any other personal characteristic protected by legal grounds.


Being fully vaccinated against Covid-19 is a condition of employment and proof of vaccination will be required, with minimal exceptions, unless prohibited by applicable law.


We thank all candidates for applying; however, only those selected for an interview will be contacted.


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