Design Manager, Conversations (Remote - USA)

HubSpot

United States Remote

Full time

Nov 27

This job is no longer accepting applications.

Design Manager, Conversations

Remote - USA

We’re searching for a thoughtful, results-driven design leader to join our UX org to help shape the future of our Service Hub product line. You’ll be mentoring, coaching and managing a growing team of product designers and partnering with Product Management and Engineering leadership to drive the vision for how HubSpot’s customers deliver delightful and efficient service experiences to their own customers. This is a fantastic opportunity for you to have a major impact with a team of experienced designers. We value leaders who are decisive, yet empathetic and supportive coaches. This leader should also have the ability to communicate and influence a large dynamic organization to help bring the team’s ideas to the world. 

What types of problems do we work on?

We're helping the actual human people running small and medium-sized companies grow their businesses. From small sales teams, marketing-departments-of-one, and part-time services folks to medium-sized orgs that have their sea legs, we're all about helping these businesses grow.

What is growth? Growth for our customers means being able to hire more people, build and sell more products, and help more and more of their customers succeed - but not at any cost. Baked into the products we make are practices and approaches to growth that help customers sell, market, and service their customers responsibly, in ways we'd want to experience.

If you want to guide how the future of delightful, efficient customer service fits into our customers’ growth goals, the opportunities are vast.

How do we design?

Design at HubSpot is both grounded in experience design fundamentals and a deep belief that small autonomous teams are the best way to get excellent work in customer's hands.

  • We value solving for the customer above all else
  • We give each designer the responsibility and ownership to chart the course for their designs throughout the product and across teams
  • We respect user research and content design and work cooperatively with them while bringing product innovations to life
  • We carefully lead and maintain a high-functioning, usability-centered design system and design language with our front end teammates
  • We're embedded on small teams with engineers and product managers in sane, sustainable ratios

We are looking for people who:

  • Have worked closely with product and engineering leaders to establish objectives, high-level strategies, and key results for a group of designers
  • Bring strong, demonstrable experience delivering successful and intuitive products - we value “consumer-grade” experience quality while solving enterprise problems 
  • Are deeply experienced in designing for the customer service space, or relevant adjacent spaces, like productivity applications or omnichannel messaging tools
  • Understand how to set designers up to identify and drive impact that is great for our customers and good for business
  • Have a developed sense for how to balance speed, quality, and consistency of design 
  • Have a sixth sense for how to provide and encourage thoughtful feedback on designs as well as identify overlaps and efficiencies between team member’s projects
  • Have extensive experience providing mentorship, goal-setting, growth coaching, and accountability to designers
  • Can deliver clear, direct and actionable feedback and won’t shy away from confronting difficult situations or increasing communication when there’s friction or uncertainty
  • Collaborate with other leaders to develop a product design strategy and convey the strategy to designers and the org in a way that influences execution
  • Know how to build a team; how to screen and interview new candidates for your team and other cross-functional teams across the organization
  • Understand how to foster team health and bring a sense of mission to the group you lead and to the broader UX team. This includes being responsible for creating safe space for DI&B discussions, thoughtful team organization, aligning strengths to problems and providing opportunities for career growth through additional responsibility or potential impact.
  • Evangelize product design and research and seek ways to measure the impact of design including educating other stakeholders on the value of user experience

HubSpot helps millions of organizations grow better, and we’d love to grow better with you. Our business builds the software and systems that power the world’s small to medium-sized businesses. Our company culture builds connections, careers, and employee growth. How? By creating a workplace that values flexibility, autonomy, and transparency. If that sounds like something you’d like to be part of, we’d love to hear from you.

You can find out more about our company culture in the HubSpot Culture Code, which has more than 3M views, and learn about our commitment to creating a diverse and inclusive workplace, too. Thanks to the work of every HubSpotter globally who has helped build our remarkable culture, HubSpot has been named a top workplace by Glassdoor, Fortune, Entrepreneur, and more.

HubSpot was founded in 2006. We’re headquartered in Cambridge, Massachusetts, and we have offices in Dublin (Ireland), Sydney (Australia), New Hampshire, Singapore, Tokyo (Japan), Berlin (Germany), and Bogotá (Colombia).

About HubSpot

HubSpot helps millions of organizations grow better, and we’d love to grow better with you. Our business builds the software and systems that power the world’s small to medium-sized businesses. Our company culture builds connections, careers, and employee growth. How? By creating a workplace that values flexibility, autonomy, and transparency. If that sounds like something you’d like to be part of, we’d love to hear from you.

You can find out more about our company culture in the HubSpot Culture Code, which has more than 4M views, and learn about our commitment to creating a diverse and inclusive workplace, too. Thanks to the work of every HubSpotter globally who has helped build our remarkable culture, HubSpot has been named a top workplace by Glassdoor, Fortune, Entrepreneur, and more. HubSpot was founded in 2006. We’re headquartered in Cambridge, Massachusetts, and we have offices in Dublin (Ireland), Sydney (Australia), New Hampshire, Singapore, Tokyo (Japan), Berlin (Germany), Bogotá (Colombia), and Paris (France).

By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. HubSpot's Recruiting Privacy Notice explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over HubSpot’s use of your personal information.

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