Director, Sales Development


Toronto, ON, Canada

Full time

Nov 3

This job is no longer accepting applications.

Together we’re building a company that will endure and products people will love for generations to come.

We believe that people do their best in a culture that fosters inclusion, innovation, and success. Our values - Champion the Customer, Take the Lead, Run Together, Ack + Own and Bring Yourself - serve as the foundation of our collaborative and dynamic culture.

Whether it’s conducting a retrospective, participating in our bi-annual hack weeks, cranking out a new product feature, supporting our two PagerDuty bands, or doing our day to day work, Dutonians live and breathe these five values every day. Together, we solve real customer issues and fulfill our mission of connecting teams to real-time opportunities and elevate work to the outcomes that matter.

We’re building an inclusive workplace that represents the real, everyday people we support around the world. From how we build our teams to who sits in the boardroom, we hope you can see yourself at PagerDuty.

The position can be based in Toronto, Atlanta or San Francisco.

PagerDuty is the industry leading Digital Operations platform that is enabling Engineering and IT organizations globally to successfully transform their organizations. Cloud migration, DevOps adoption, and Digital transformation are significant trends that are changing the way organizations deliver products and services to their customers. PagerDuty pioneered this space 10 years ago, and continues to set the standard leading top technology through the next significant evolution into AIOps for organizations in all industries.

As the Director of Sales Development, you’ll be responsible for the primary engine to acquire New Customers at PagerDuty. You will lead the North America Business Development Reps (BDRs), as well as define the programs / best practices that will be applied globally for both our Commercial and Enterprise segments to generate New Logos for our growing list of Customers.  

You will report into our VP of Commercial Sales and collaborate with partners across Marketing, Business Operations, Product, and Sales Leadership to define our evolving Sales Development strategies and lead key initiatives to achieve our company objectives.

We are looking for a coach to develop our talented team as well as a creative, data-driven leader who can evolve our approach to pipeline creation. A key contributor to our Go To Market leadership team, you understand the importance of urgency, accountability, and contribution in a fast growing environment. 

About You:

  • A leader; you inspire the buy-in of your team, as well as of cross-functional stakeholders.
  • A coach; you care deeply about the success of your reps and managers providing mentorship in a way that shows no task is too small for you.
  • A quantitative process thinker; you recognize the importance of using numbers to make decisions, are comfortable testing/optimizing, see productivity as a combination of process/technology, and understand how to successfully implement campaigns/programs
  • A communicator; you’re authentic, an expert at addressing issues in a way that leads to increased engagement, and you're great at celebrating wins/progress
  • An executor; you have a bias for action and are known for proactively solving problems.


  • Provide motivation and direction for team to achieve their meeting and pipeline goals
  • Use data to track performance and drive productivity enhancements
  • Partner with Marketing to define integrated campaigns that drive qualified meetings / opportunities
  • Develop strong relationships with sales leaders, strategic account managers, and inside sales
  • Comfortable providing updates with the metrics/highlights that keep extended team informed
  • Partner with Sales Operations to define comp plans and incentive programs that drive results
  • Comfortable with our core technologies:, Outreach, LinkedIn, etc.

The Ideal Candidate will have:

  • 5+ years of experience leading Sales Development teams; including 2+ years experience leading managers
  • Familiarity with the unique requirements related to international Sales Development is helpful
  • Proven track record in meeting lead and pipeline goals
  • Experience leading and motivating multiple 
  • Ability to understand technology and answer questions to prospects that drive meetings
  • Ability to build tight relationships with account managers
  • Solid understanding of business management and operations, including finance/revenue/pipeline principles.
  • Attention to metrics and ability to present data using Google sheets, dashboards, and common visualization tools
  • Must have a start-up level flexibility
  • Must be comfortable in both office and remote environments
  • Prior experience selling a SaaS productExperience in a fast-growth environment
  • Proficiency with and common prospecting technologies/tools
  • Past experience as a quota carrying sales rep (ideally in a SaaS environment) is a plus

PagerDuty offers: 

Competitive salaries and company equity 

Comprehensive benefits package including: medical, dental, and vision plans for you, your spouse and family, cell phone allowance and more!

RSP with 1% employer match

Generous parental leave

Paid vacation (3 weeks vacation your first year, 4 weeks afterwards) in addition to 12 paid stat holidays and ample sick leave

Paid employee Volunteer Time - 20 hours per year

Bi-annual company wide hack weeks

Catered lunch daily and plenty of snacks and drinks

Convenient, central Toronto office location, easily accessible by public transportation

Opportunities to get involved in PagerDuty's Employee Resource Groups (ERGs) and other diversity initiatives. ERGs are self-organized, employee-run communities focused on advancing a sense of belonging and inclusion for all - members, advocates, and allies.

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. 

PagerDuty is for people. Meaning, we extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to transition or take the next step in your career path, we are excited to connect with you.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email and we will work with you to meet your accessibility needs.

Our stewardship of the data of many thousands of customers means that a background check is required to join PagerDuty. We will, nonetheless, consider for employment qualified applicants with arrest and conviction records in a manner consistent with local requirements.

PagerDuty uses the E-Verify employment verification program.

To all recruitment agencies: PagerDuty does not accept agency resumes. Please do not forward resumes to our jobs alias, PagerDuty employees or any other company location. PagerDuty is not responsible for any fees related to unsolicited resumes.

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