Product Design Manager (Remote - Anywhere)

GitLab

Full time

Canada Remote

Nov 1

UX Management Roles at GitLab

Managers in the UX department at GitLab see the team as their product. While they are credible as designers and know the details of what Product Designers work on, their time is spent hiring a world-class team and putting them in the best position to succeed. They own the delivery of UX commitments and are always looking to improve productivity. They must also coordinate across departments to accomplish collaborative goals.

Product Design Manager

The Product Design Manager reports to the Senior Product Design Manager or the Director of Product Design, and Product Designers report to the Product Design Manager.

Job Grade

The Product Design Manager is a grade 8.

Responsibilities

  • Understand the technology and features of the product areas to which you are assigned, and have working knowledge of the end-to-end GitLab product.
  • Proactively identify large, strategic UX opportunities that span the product areas for which you are responsible and the product as a whole. Work with other Product Design Managers to drive cross-product initiatives.
  • Review UX deliverables (research, designs, etc.) that your team creates, and provide feedback to ensure high-quality output.
  • Identify strategic user research initiatives that span multiple stage groups (and possibly the entire product), and work with other Product Design/Research Managers to organize research efforts.
  • Evangelize the value of UX to cross-functional GitLab team members, and influence the Product Managers you support to prioritize UX initiatives.
  • Set up and manage collaborative processes within your team to ensure Product Designers and Researchers are actively working together. Make sure everyone has exposure to the work that is happening within the broader team.
  • Hire a world-class team of Product Designers.
  • Engage in social media efforts, including writing blog articles and responding on Twitter, as appropriate.
  • Hold regular 1:1s with every member of your team and create Individual Growth Plans with monthly check-ins.

Specialties

Read more about what a specialty is at GitLab here.

FE/UX Foundations

The Foundations team works on building a cohesive and consistent user experience, both visually and functionally. You'll be responsible for leading the direction of the experience design, visual style, and technical tooling of the GitLab product. You'll act as a centralized resource, helping to triage large-scale experience problems as the need arises.

You'll spend your time collaborating with a cross-functional team, helping to implement our Design System, building comprehensive accessibility standards into our workflows, and defining guidelines and best practices that will inform how teams design and build products. A breakdown of the vision you’ll help to deliver within the FE/UX Foundation category can be found on our product direction page.

What you can expect in a Product Design Manager, FE/UX Foundations role at GitLab:

  • Advocate for good product design practices and bring a deep level of subject matter expertise to the team.
  • Act as the experience owner of our Pajamas Design System.
  • Play a key role in both defining the direction of the category and regularly refining/scheduling issues during a given milestone.
  • Work with your direct reports to build out a UX strategy for your team.
  • Proactively learn other product areas in order to help your Product Designers propose design solutions that work for multiple use cases and scenarios across the product.
  • Proactively identify large, strategic UX opportunities within the Foundations team and the product as a whole. Work with other Product Design Managers to drive cross-product initiatives.
  • Review UX deliverables (research, designs, and so on) that your team creates, and provide feedback to ensure high-quality output.
  • Identify strategic user research initiatives that span multiple product areas, and work with other Product Design/Research Managers to organize research efforts.
  • Evangelize the value of UX to cross-functional GitLab team members, and influence the Product Managers you support to prioritize UX initiatives.
  • Track coverage of Pajamas components in the GitLab product.
  • Set up and manage collaborative processes within your team to ensure Product Designers and UX Researchers are actively working together. Make sure everyone has exposure to the work that is happening within the broader team.
  • Foster a safe space for your team, where they’re comfortable sharing feedback and advocating for change they see as necessary. 
  • Champion the importance of participation in critiques, content creation, and speaking engagements, while also participating alongside them.
  • Hire and retain a world-class team of Product Designers.
  • Hold regular 1:1s with every member of your team, and create Individual Growth Plans with monthly check-ins.
  • Collaborate with our VP of UX to define OKRs for our design practice. These OKRs will shape your team’s process, define your responsibilities as a manager, and feed into the responsibilities of your direct reports.
  • Play a part in the evolution of our design culture as we take the next steps in expansion.

Requirements

  • A minimum of 3 years experience managing a group of designers.
  • Solid visual awareness with understanding of basic design principles like typography, layout, composition, and color theory.
  • Proficiency with pre-visualization software (e.g. Figma, Sketch, Adobe Photoshop, Illustrator).
  • Experience defining the high-level strategy (the why) and creating design deliverables (the how) based on research.
  • Experience driving organizational change with cross-functional stakeholders.
  • Passion for creating visually pleasing and intuitive user experiences.
  • Collaborative team spirit with great communication skills.
  • You share our values, and work in accordance with those values.
  • Leadership at GitLab.
  • Ability to use GitLab.

NOTE In the compensation calculator below, fill in "Manager" in the Level field for this role.

Interview Process

  • Screening call with a recruiter.
  • Interview with Product Designer. In this interview, the interviewer will spend a lot of time trying to understand the experience you have as a manager, as well as what type of teams you have led and your management style. The interviewer will also be looking to understand how you define strategy, how you work with researchers, how you've handled conflict, and how you dealt with difficult situations in the past. Do be prepared to talk about your work, experience with Design Systems, and technical ability, too.
  • Interview with Product Design Manager. In this interview, we want you to share a case study presentation that provides insight into a problem you solved as part of a project you led. We'll look to understand the size and structure of your team, the goals of the project, the low-fidelity design work, the high-fidelity design output, how you/the team approached research, how you synthesized research data to inform design decisions, what design standards and guidelines you worked within, and how you collaborated with the wider team. Broadly, we want to hear how you identified what needed to be done and then guided your team to the end result.
  • Interview with Director of Product Design. In this interview, the interviewer will spend a lot of time trying to understand the experience you have as a manager, what types of teams you have led and your management style. The interviewer will also want to understand how you define strategy, how you work with researchers, how you've handled conflict, and how you've dealt with difficult situations in the past. Do be prepared to talk about your work, experience with Design Systems, and technical ability, too.
  • Interview with Director of Product (Product Management). In this interview, the interviewer will be looking to understand how your experiences in your career will set you up for success at GitLab. They will be trying to understand how you work with cross-functional partners, the domains you've worked in previously, and the types of teams you've led.
  • Interview with VP of UX. In this interview, the interviewer will spend a lot of time trying to understand the experience you have as a manager, your experience working remotely, and how these two elements of your career intersect. They will also look to understand your technical skills and the types of products you've worked on previously.

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