Change Management Specialist

Cisco

Offsite, Topeka, Kansas, US Remote

Full time

Jun 3

e & Responsibilities

In this role as within our Success and Renewals Experience team you will:

  • Develop high-quality deliverables to support enablement, communications, and other change management activities required to drive adoption
  • Be creative and comfortably work within the gray area. Be willing to take risks and try new and creative ways to support our users.
  • Design, build, and maintain WalkMe for Salesforce users
  • Work across stakeholder groups to recommend and develop the right WalkMe supporting mechanisms for users, gaining buy in for solutions
  • Track key metrics, where applicable.
  • Act as a point of contact for management, employees, and project team
  • Collaborate cross-functionally with various teams
  • Understand and participate in organizational and persona-based change impact analyses
  • Facilitate meetings with stakeholders to gather information necessary to complete assignments
  • Interview subject matter experts to understand highly complex operations, processes, and tools
  • Identify and recommend opportunities for continuous improvement of Change Management practices
  • Complete assignments in a timely fashion per agreed upon deadlines
  • Create and maintain professional presentations using PowerPoint

Required Skills and Experience

  • At least 2-3 years of experience in a change management setting.
  • Familiar with Change Management methodologies.
  • At least 2 years’ experience working with WalkMe for Salesforce. Certifications a plus.
  • Training Development experience a plus (e-learning, workshops, etc)
  • Excellent verbal & written communication and interpersonal skills. Must be able to take complex, technical information and make it easy to follow for executive, technical, and non-technical audiences.
  • Working knowledge of Microsoft Office applications including SharePoint, Word, PowerPoint, Outlook, Excel
  • Experience with Camtasia, Captivate, Venngage a plus.
  • Must be able to thrive in a team environment and in a large organization
  • Must actively seek feedback from stakeholders to ensure deliverables meet requirements and feel comfortable making changes as needed to meet requirements.
  • Ability to establish and maintain positive relationships & collaborate effectively
  • Have project management skills specific to the planning and implementation of WalkMe deliverables
  • Strong organizational and time-management skills

Cisco Covid-19 Vaccination Policy

The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco requires all new hires to be fully vaccinated against COVID-19 in the U.S., unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.

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