Communications Manager, Global CX


Offsite, San Jose, California, US Remote

Full time

Jun 3

What You Will Do

As a member of the Global CX communication team, you will help build and execute against centralized and foundational communications strategies to engage and align our employees and leaders across the CX organization and amplify our CX messages across the company. This role requires a mixture of coordination, program management, content creation and planning.

You will:

Build and execute against a customer win story process to celebrate our CX customer stories internally and showcase Cisco customer experience stories externally

Drive alignment across the Global CX organization around our team’s vision, strategy and priorities to implement key operations imperatives and drive the CX business forward

Build and execute events, platforms and process to align and integrate communications professionals across CX

Some of the responsibilities include:

Develop and maintain team spaces or websites as a resource to the organization as well as employee programs that drive engagement and alignment

Coordinate internal team events and activities

Write talking points for internal communications or events

Write and edit articles, emails, presentations

Produce clear, concise communications that make sophisticated topics understandable

Project manage internal and strategic plans and initiatives, from beginning to end as well as the employee activity calendar

Collaborate with other members in communications, organizational change and leadership to build content that supports the organizations and company’s strategic priorities

Who You are

Required skills:

8+ years of experience in a communications role

Demonstrable ability to work calmly and maintain good judgment in a fast-paced, high-stress environment

Ability to prioritize with agility and speed and solid project management skills with the ability to balance concurrent projects

Experience project managing, coordinating, and implementing complex communications plans

Bachelor’s degree in Communications, Public Relations, Marketing, or a related field

Understand Cisco’s story, its technologies, services & solutions

Strong verbal and written communication, translating complexity into easy words and pictures

Good social skills: intuitive ability to read people, influence where appropriate and complete when vital

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!

Cisco Covid-19 Vaccination Policy

The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco requires all new hires to be fully vaccinated against COVID-19 in the U.S., unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.


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