Senior Communications Manager, Global CX


Offsite, San Jose, California, US Remote

Full time

Jun 3

What You Will Do

As a member of the Global CX communication team, you will help build and execute against external communications and thought leadership strategies to amplify our CX stories and presence with press and analysts, in social media channels and at key industry events. This role requires a mixture of coordination, program management, content creation and planning as well as tight alignment with Corporate Communications and Marketing teams within Cisco.

You will:

  • Drive, amplify and elevate external perception of Cisco CX.
  • Work with Corporate Communications to build key relationships between CX executives and key influencers.
  • Identify opportunities and build messaging to showcase CX thought leadership

Some of the responsibilities include:

  • Develop external communications plans for key announcements, events, or milestones
  • Identify top press and analyst opportunities (in partnership with Corporate Communications) that can elevate external perception of Cisco CX
  • Project manage external team events and activities
  • Write talking points for external communications or events
  • Write and edit briefing documents, emails and presentations
  • Produce clear, concise communications that make sophisticated topics understandable
  • Project manage ex and strategic plans and initiatives, from beginning to end as
  • Collaborate with other members in communications and leadership to build thought leadership stories
  • Build a social media plan and create content for social media posts

Required skills

  • 10+ years of experience in a communications role
  • Demonstrable ability to work calmly and maintain good judgment in a fast-paced, high-stress environment
  • Ability to prioritize with agility and speed and solid project management skills with the ability to balance concurrent projects
  • Experience project managing, coordinating, and implementing complex communications plans
  • Experience working with press or analysts
  • Bachelor’s degree in Communications, Public Relations, Marketing, or a related field
  • Understand Cisco’s story, its technologies, services & solutions
  • Strong verbal and written communication, translating complexity into easy words and pictures
  • Good social skills: intuitive ability to read people, influence where appropriate and complete when vital

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!

Cisco Covid-19 Vaccination Policy

The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco requires all new hires to be fully vaccinated against COVID-19 in the U.S., unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.


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