Regional Trainer, SE Atlanta, GA

Samsung

Georgia, USA Home Office

Full time

Human Resources / People

Jun 1

Position Summary

Making the future is everyday life at Samsung. We’re seeking innovators who are called to not just change the world, but build a better one. We enable the best technology hardware on the planet, but our best is always a prototype for something better and our people thrive with a driven mindset – better builds on better. We believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners and communities.

This role is for a sales and leadership training development professional who will be responsible for the facilitation of Samsung related mobile and ecosystem products, soft skills, functional leadership skills, systems, process, and operations training. The goal of this role is to drive sales performance and sell through.

The position will support our field sales team, direct to consumer channels, medium to large events for our account partners, and large scale national events/conferences.

This role will also assist in the creation of local, field, and ad-hoc training deliverables on an as needed/just-in-time basis.

***This role primarily supports the Samsung Experience Store Channel***

The individual will work collaboratively and strategically under minimal supervision. They may instruct, develop, or coach other professionals as part of the learning experience. They may also be responsible for the readiness of peers (trainer readiness and certification). They assist and actively participate in supporting overall training initiatives for all supported channels, and drive the larger Samsung Retail Organization vision to life through learning & development experiences and support.

Role and Responsibilities

Common Essentials/Duties and Responsibilities

  • Coordinate, implement and deliver internal and external product customer support training and education.
  • Assist in the development of reference content (i.e. one pagers, FAQ’s) and weekly communications with the retail operations team.
  • Provide training delivery support and just in time training to internal and external stake holders.
  • Collaborate with proper stakeholders to produce comparative advantage training documents with competing OEMs.
  • Meets on a regular cadence with Sr. Trainer peer group across the Product and Field Training organization, sales operations, and field sales to drive precision in performance
  • Adheres to the core team principles including: Motivation, Communication, Engagement, and Precision as communicate by the Director of Training.
  • Drives discussion at the District (and up to Region) level to strategize and plan market specific initiatives while aligning with the priorities of the Field Sales Director and executive retail priorities.
  • Filter insights from time in field, stores, and account team observations + facilitation events.
  • Establish and maintain high customer satisfaction via Training Course Evaluation feedback.
  • Continually look for opportunities to improve field sales employee performance and quality through various training initiatives and processes.
  • Applies advanced technical knowledge, soft skills development based on departmental principles and procedures. Performs work within company and regulatory guidelines.
  • Reporting and scheduling training activities weekly.
  • Responsible for completing necessary tracking of work – including number of events, audience size, and hours of training delivery.
  • Responsible for measuring and showing ROI of provided support.
  • Analyze and collaborates on training gaps with stakeholders.
  • Participates in calls with the assigned stakeholder, on the pre-determined rhythm of business.
  • Supports core team calls and the work of the instructional design and account training strategy teams.
  • Participates in field immersion activities, which could include:
  • Ride-along Coaching/Training
  • Store visit(s)
  • SES-L support
  • Analyze data and produce training strategy based on available reporting and business insights
  • Launch support analysis and follow up training
  • Carrier partnership responsibilities
  • Trainer alignment with external trainers
  • Specific training to carrier needs
  • Identify partner objectives and help create regional training strategy
  • Supports  the development roadmap on functional soft skills and functional leadership

Background/Experience

  • High School Diploma or equivalent with 6 + years of directly related experience or
  • Bachelor's Degree with 3-7 years of experience is preferred
  • 3 years sales experience and 3-5 years of successful training experience, preferably within the telecommunications, direct to consumer, consumer electronics space.
  • It is preferred that the candidate has at least 2 years of experience leading a sales team.
  • Experience training both Sales and Leadership content preferred.
  • Proven track record in facilitation and a functional understanding of adult learning concepts including Experiential learning, Bloom’s taxonomy, Kirkpatrick’s levels of evaluation, ROI analysis, learning management systems & technology.
  • Prior experience in technical training, training content development and/or product support required.
  • Must be able to communicate effectively with various types of management levels within the SEA and external organizations.
  • Experience with planning, organizing multiple and complex assignments and projects.
  • Proficient with Adobe webinar platform, MS Office products including Word, PowerPoint and Excel.
  • Must be able to build presentations and rapid development materials in brand format.
  • It is preferred if there is experience with Adobe Creative Suite, Articulate Storyline, Photoshop, Captivate, Camtasia.

Skills and Qualifications

Necessary Skills and Attributes

  • Develop and maintain excellent working relationships with all appropriate levels within and outside the company including SEA management, co-workers, and customer representatives.
  • Demonstrate competency in both oral and written communication modes for internal and external personnel at all levels, especially in customer support product training program delivery areas of clients, prospects, and company.
  • Work independently and in a team environment, in order to achieve personal and team goals and complete assignments within established time frames.
  • Positive and creative mindset and willing to be open to development from peer and leadership.
  • Impeccable oral, verbal, and written communications and presentation skills.
  • Demonstrate excellence in time management skills and follow up to ensure meeting on time deliverables.

Physical/Mental Demands

  • Work generally performed in an office, lab, warehouse, or user environment. May operate
  • PC and product test equipment between 50% - 100% in an alternating sedentary and highly mobile position.
  • Lift, move, or adjust general test equipment, boxes, supplies, materials or products weighing up to 50 pounds using proper materials handling equipment and procedures.
  • High level of visual acuity, numeric/character distinction and moderate color distinction for accurate test equipment operation, for information analysis and error recognition. High hand/finger dexterity with fine motor coordination skills to perform electronic component repair work. Machines, tools, equipment, and work aids representative and commonly associated with electronic component test, assembly and repair work including test equipment, testing devices, technician hand tools, cables, etc.; first aid kit is available and prescription safety glasses are required in certain test areas.
  • May require working additional hours beyond normal schedule. Travel varies, but can be up to 80% during heavy business periods. Consistently demonstrates a commitment to policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest, and ethical responsibilities.

           #LI-ME1

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* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and  provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

COVID-19 Vaccine Mandate

In order to comply with the federal vaccine mandate, Samsung Electronics America requires all employees to be fully vaccinated against COVID-19, unless a medical or religious exemption, or an exemption required under state/local law, is approved. Offers of employment are contingent upon proof that a candidate is fully vaccinated or qualifies for an exemption.  More details on how to apply for an exemption are provided after the application process is complete.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.

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