Technical Solutions Consultant, Telecom Carriers

Google

Waterloo, Ontario, Canada Remote

Full time

Human Resources / People

May 11

Minimum qualifications:

  • Master's degree in Electrical Engineering or Computer Science, or equivalent practical experience.
  • 3 years of customer-facing experience, and experience with customer technical activities.
  • 1 year of experience with Android development.
  • Experience with one or more programming languages (Java, C, C++, Python).

Preferred qualifications:

  • Experience with web technologies with focus on solutions and integrations between cloud services and mobile devices.
  • Experience with one or more of the following: mobile device release management, mobile operating systems and application ecosystems.
  • Demonstrated creative problem-solving approach and analytical skills, combined with a sense of ownership, and a proactive can-do attitude.
  • Excellent communication and project management skills with the ability to handle multiple customers and work-streams.

About the job



The Carrier Technical Account Management team is the bridge between Google/Android software and Partners who use our software to develop mobile devices. The team works in a fast-paced technology-oriented environment and is deeply engaged with OEMs, Carriers, chipset manufacturers and ODMs across the globe. Our aim is to ensure devices are secure and up to date, and make Android the platform of choice with consumer and enterprise customers.

As a Technical Solutions Consultant for the North America region, you will be responsible for working with our global partners and third-party solution providers, introducing and deploying new Android features, optimized implementations and integrations at scale. You will drive new business opportunities and manage the overall technical aspects to build solid, successful, long-term partnerships. You will be a technical expert with an entrepreneurial drive, and have a passion for partner management.


Responsibilities


  • Perform implementation reviews, advocate new product features, and ensure the prompt and proper resolution of technical challenges.
  • Guarantee the technical aspects of a partner’s integration (both new and ongoing) by providing the necessary documentation and technical guidance.
  • Identify, drive, and optimize the business flow from new business opportunities by leveraging Google technologies.
  • Improve product feature offerings by providing partner feedback to internal cross-functional teams including Product Management, Business Development and Software Engineering.


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