Technical Writer - Human Resources (Remote, Canada)


Anywhere Remote only

Full time

Marketing / Communication / PR

May 9

About the role

You’ll be working on:

  • Documenting technologies, processes, and policies for Shopify’s Human Resource programs.
  • Helping define and implement content strategy for the HR technology team.
  • Contributing thoughts and experiences to help leadership make decisions that have an impact at various levels inside and outside of Shopify.
  • Building relationships across Shopify's internal and external facing teams.
  • Crushing documentation bugs, correcting errors, and improving problematic content, all with reference to our documentation style guide.
  • Participating fully in the life of the team, taking part in discussions, debates, and meetings.
  • Mentoring team members at various skill levels.
  • Championing projects that have a high degree of complexity with many stakeholders throughout Shopify.
  • Learning a ton of new skills and sharing your own.


To succeed in this role you'll need:

  • Strong writing skills based on past experience in writing or editing technical documentation.
  • Ability to translate complicated technical topics into consistent, easily understandable information for internal and external end-users.
  • Excellent leadership and communication skills.
  • Well-versed in building and managing a network of subject matter experts.
  • Strong writing skills based on past experience in a writing or editorial role.
  • Experience in managing projects.
  • A deep interest in the different ways that people discover and process information.
  • High standards, an obsessive eye for detail, and a strong sense of ownership.
  • A track record of delivering documentation in a fast-paced environment where requirements and scope can change quickly.

It’s a bonus if you have:

  • Knowledge of human resources or talent acquisition business practices.
  • Experience working with Workday or Smartrecruiters.
  • Experience working with version control software such as Git.

If you’d love to join us in our quest to make our Shopifolk’s lives easier, then we want to hear from you. Send us your resume, a cover letter, and one or two samples of your written work. Please address your cover letter to Greg Dodd.

This posting will close on Monday, May 9th at 11:59 pm EST. We are looking forward to learning more about you and your interest in joining our team.

Our belief is that a strong commitment to diversity & inclusion enables us to truly make commerce better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Please take a look at our Sustainability Reports to learn more about Shopify’s commitments to our communities, and our planet.

At Shopify, we understand that experience comes in many forms. We’re dedicated to adding new perspectives to the team - so if your experience is this close to what we’re looking for, please consider applying.

How we hire

At Shopify, we put a lot of care and time into who we hire. We believe that in order to build the best products, we need to build high impact teams. Our recruitment process centres around what we call the Life Story interview, a conversational-style interview where we get to learn more about you.

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