Director, Site HR Business Partners

Paypal

Omaha, NE, USA

Full time

Human Resources / People

May 6

Job Description

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.


This critical role leading a team of Site HR Business Partners across the Americas region (primarily the USA, Canada, Guatemala, Mexico, and Brazil) will work closely with senior leaders across the business and our HR leadership teams to drive optimal business and employee outcomes through the development of, and execution against, appropriate people priorities that align to strategic business priorities. The role may be based in Austin, Chicago, Omaha, Phoenix, or, on request, another remote US location may be considered.


This critical role leading a team of Site HR Business Partners across the Americas region (primarily the USA, Canada, Guatemala, Mexico, and Brazil) will work closely with senior leaders across the business and our HR leadership teams to drive optimal business and employee outcomes through the development of, and execution against, appropriate people priorities that align to strategic business priorities. The role may be based in Austin, Chicago, Omaha, Phoenix, or, on request, another remote US location may be considered.

 

Through our innovative employee advocacy and DIE&B-led people programs and data-driven strategies, PayPal is committed to having a culture that reflects our core values of Inclusion, Innovation, Collaboration and Wellness. As the leader of the Americas Site HRBP team, you will play an indispensable role in cultivating an environment in which all our employees across our diverse portfolio of locations, business types and geographies can contribute and succeed to the best of their abilities.


The successful candidate will skillfully execute on strategic priorities that create, develop, and maintain positive employee - employer relationships across the company, leading the Americas Site HR team to provide interactive, localized partnership with local leaders, people managers, and employees. You will ensure that the team is pro-actively creating and fostering a positive work environment for all, using observed and data analytical insights to build local strategies, solicit feedback, create, and deliver site or community-based initiatives. The team will collectively coach and develop leaders and individual contributors to continue strengthening manager effectiveness and employee experiences.


The role is accountable for leading programs at scale, from need identification to implementation, considering the unique needs of our internal customers and in close partnership with the HR Centers of Excellence (COEs) and Employment Legal team. You will also be charged with strengthening the capabilities of the Site HRBP team by providing coaching and counsel to further develop their capability and capacity, always striving for a customer centric outlook. You will mentor new Site HRBPs on the team supporting newly acquired businesses as they integrate into the broader enterprise. 


      You will establish a scalable Site HRBP model in the Americas that is regionally effective while globally inter-connected to the global Site HRBP and Employee Advocacy team and broader HR organization. Together with the global leader of the function you will help create uniform case management programs and enable effective management using data to predict trends and build local and regional strategies.


       Under your leadership the team will:


  • identify gaps and prioritize ways to remediate employee conduct and performance concerns
  • leverage site stakeholder and employee contributions in creating policies and programs
  • Provide ongoing reactive assistance, while constantly innovating and developing new pre-emptive guidance/resources
  • Execute current policies to maintain well-functioning employee-manager experiences
  • Provide localized HR support to local leadership
  • Educate and promote process/program best practices
  • Develop and conduct employee/manager trainings and coaching
  • Understand stakeholder input to proactively prevent and resolve issues
  • Strategically partner across the organization to meet evolving needs with innovative solutions
  • Be the primary consultative resource for employee relations, managerial development, and site-based learnings
  • Be experts in local markets: build communities to develop and drive local initiatives
  • Recognize, flag, and operationalize local concerns, nuance and legal requirements
  • Provide a feedback loop to understand and predict the implications of our current/future HR approach and policies
  • Pre-emptively resolve employee relations matters

Core capabilities required:    


  • Operational excellence, always focused on process efficiency, delivering measurable business and employee value, and achieving size with scale
  • Analytical and critical thinking with a metrics-driven approach to solutions and the ability to leverage analytics and insights to create compelling narratives for change to gain sponsorship
  • The ability to identify root-cause issues, match people strategies to business strategies, and deliver regional and global programs that drive results.
  • A deep business acumen and the executional know how of building and growing businesses globally through the ongoing development and support of its people
  • The ability to synthesize complex situations into a digestible format for the business leaders and their teams
  • Team-oriented consensus builder who understands how to achieve buy-in from diverse constituencies, building bridges and designing “win-win” solutions across a matrix management organization
  • Strong interpersonal skills with demonstrated ability to partner and build relationships with executive leadership, managers and all levels of coworkers and employees
  • High degree of resilience and tenacity to drive change
  • Strong track record of getting things done through others, informal networks/channels and working across boundaries to break down silos and fully leverage partners throughout the HR delivery model
  • Experience leading and supporting broad scale change initiatives that have global impact and complex expectations
  • Excellent project management skills with a proven ability to design and implement creative HR solutions that drive business results
  • The ability to flourish in a rapidly changing organization and operate comfortably with ambiguity and complexity.
  • High emotional intelligence and ability to thrive in an ambiguous and dynamic environment
  • Ability to think innovatively to create the best experience for our employees



Required Skills and experience:

  • 12+ years of HR Generalist and employee relations experience in roles of progressively increasing scope and seniority in matrixed, high-growth, organizations
  • Strong knowledge of labor laws across the Americas region for both exempt and non-exempt employees
  • Proven leadership experience is a must, including having directly hired and managed diverse teams across different geographies
  • Experience in a high profile, strategic HR role with heavy executive-level interface and a high degree of executive influence
  • A Bachelor’s Degree in Human Resources Management, Business Administration, or equivalent experience is required with a preference for an advanced degree in Human Resources or Business Administration
  • SPHR or SHRM-SCP certification is a plus


Our Benefits:


At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.


We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com


Who We Are:


Click Here to learn more about our culture and community.


PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit paypal.com.



PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.


As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.



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