Strategic Account Director, Retail


Illinois - Chicago Remote

Full time


May 6

Job Category


Job Details

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being named one of the FORTUNE "100 Best Companies to Work For®" 2021 — 13 years in a row.

There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.

We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.

About Team

Our Retail team sells into fashion, retailers, and luxury goods

This role will be focused on selling into 2-8 Strategic / Enterprise accounts

Territory is aligned by local geography and region

About Role

Selling Customer Success Platform (#1 B2B and B2C platform) and our full solution set including Marketing, Commerce, Service, Communities, Sales, and Collaboration which are all built on the Salesforce Platform.

They do this by...

Partnering with internal resources in order to drive additional value and expertise

Building a point of view on how to help their customers

Generating pipeline that leads to closed revenue and quota attainment

Accurately forecasting

Selling on value and ROI vs. technical functionality

Building credibility and trust while influencing buying decisions

Anticipating and preparing for objections

Uncovering executive-level initiatives and pain points to map back our solutions across multiple lines of business

Owning their account list and managing expectations, timeline, and acting as the leader wither internal stakeholders

Building account strategy and territory plan

Creating demand by uncovering business problems and matching them to our solution

Having a deep understanding of the way businesses operate, how private and public companies make decisions, and the priorities that drive decisions from the C-level

Preferred Experience Includes:

10+ years of full cycle sales experience, at least 3+ years enterprise sales

Managing 2-8 large enterprise / strategic accounts

Experience selling to the C-suite (all lines of business) including Marketing

Ability to build and present executive-level slide decks and present them to your customers

Experience in comprehending and delivering ROI/ Business Case

Experience crafting complex sales proposals with multiple SKU’s with advanced proficiency in excel

Ability to manage large extended teams consisting of cloud sales specialists, solution engineers, customer success, and training personnel.

How you’ll be evaluated in the interview process:

1. Business acumen

2. Consultative selling

3. Prospecting skills

4. Compelling communicator

5. Urgency

6. Competitive spirit

7. Collaborative, win-as-a-team attitude

8. Resourceful

9. Coachable

10. Drive for results

11. Trusted advisor

Our investment in you

World class enablement and on-demand training - check out for a sneak peek!

Sandler Sales Training

Week-long product bootcamp

Fast Ramp mentorship program

Weekly 1:1 coaching with your leadership

Clear path to promotion with accelerated leadership development programs

Exposure to executive thought leaders with a passion for living our values

Volunteer Opportunities:

Have you heard of our 1:1:1 model, focused on giving back to the community? The successes in giving back have helped us and our Trailblazer community become a leader in philanthropy, culture, and innovation. We are one of the World’s Most Innovative Companies, according to Forbes, we are #1 in PEOPLE's Top 50 Companies that Care, and are on on Fortune’s Change the World list.

We have a public-facing website that explains our various benefits for:

Health Benefits

Financial Benefits and perks

Time off & leave policies

Parental benefits

Perks and discounts

Visit the full breakdown!

For Colorado-based roles: Minimum annual salary of $116,350. You may also be offered incentive compensation, bonus, restricted stock units, and benefits.


If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits. and are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. and do not accept unsolicited headhunter and agency resumes. and will not pay any third-party agency or company that does not have a signed agreement with or

Salesforce welcomes all.

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