Business Intelligence Engineer


Seattle, WA, USA

Full time


May 5


Job summary

World Wide Consumer Quality organization drives Amazon towards a defect free customer experience by building technology that rapidly identifies defects, associates them with the information required to resolve the root cause, and prioritizes the multitude of improvement opportunities based on business and customer needs. To help continue expanding our defect elimination program, World Wide Consumer Quality organization is seeking a passionate, results-oriented, Business Intelligence Engineer (BIE).

A BIE on World Wide Consumer Quality organization partners with Software Developers, Research Scientists, and Program Managers to provide insights on customer feedback, create key performance indicators for our products, and assist in feature engineering and model development. The ideal candidate has strong business judgment experience measuring product performance and partnering with product owners to answer key questions.

Our environment is fast-paced, and requires someone who is enthusiastic, flexible, detail-oriented, analytical, and comfortable working with multiple teams and competing priorities. In this role you will be responsible for helping understand customer feedback, measuring performance of our product and resolutions, assist in developing statistical models. This role has significant impact on the customer experience by directing their feedback to leaders who can drive action and ensuring that negative experiences are improved.

Key job responsibilities

· Design automated BI solutions for recurrent reporting (daily/weekly/monthly).

· Design data pipelines and automated processes which enable in-depth analysis.

· Design automated data validation and testing processes.

· Publish, analyze and improve dashboards, operational business metrics decks and key performance indicators


• Bachelor’s degree in Computer Science, Mathematics, Statistics, Finance or related technical field.

• 3+ years of relevant work experience in analytics, data engineering or business intelligence.

• Experience using SQL, Python or scripting language, ETL and databases in a business environment with large-scale, complex datasets.

• Experience with data visualization (PyPlot, Tableau, AWS QuickSight or similar tools)


• Master’s degree in Computer Science, Engineering, Statistics, Mathematics or related field

• 5+ years in relevant experience as a Business Intelligence Engineer, Data Engineer, Business Analyst, Data Scientist, or equivalent.

• Experience with statistical analysis using python or similar tools

• Familiarity with solutions such as AWS, EC2, S3, Redshift, or DynamoDB - Knowledge and direct experience using business intelligence reporting tools. (Tableau, QuickSight etc.)

• Experience gathering business requirements, using industry standard business intelligence tool(s) to extract data, formulate metrics and build reports

• Experience communicating analytical outcomes to both business and technical teams

• Excellent written and verbal communication skills

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit

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