Helpdesk Director


Full time

Vancouver, BC, Canada

Oct 15

Date: Oct 6, 2020

Location: Vancouver, BC, CA

Company: NTT DATA Services

Req ID: 102441 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Helpdesk Director to join our team in Vancouver, British Columbia (CA-BC), Canada (CA).

Duties include, but not limited to:

  • Manage delivery of Service Desk services to the BC Health Authorities and collaborate with the Delivery Executive as well as the client leadership team. 
  • Collaborate on all active improvement initiatives utilizing Project Management approach
  • Assist in leading the team in building and maintaining standard documentation for governing processes and toolsets for an effective Service Desk
  • Lead your team to conduct routine compliance audits against published standards
  • Evaluate and recommend corrective actions against procedural issues reported
  • Support and coach your leadership team as well as other team members 
  • Contribute and/or prepare executive leadership reports and presentations to sustain continuous improvement
  • Interface and communicate with project team and leadership within highly-matrixed organization
  • Collaborate with NTTD Service Desk peers and delivery organization to bring global best practices to the operation 



  • Service Desk leadership experience in NTT Data Services 
  • 5+ years of Project Management, PMO and/or resource management experience
  • 5+ years experience in Service Desk operations or related work experience. 
  • 3+ years working on medium to highly complex projects
  • Proactive approach to problem solving and resolution
  • Excellent communication skills (verbal and written) in English
  • Ideal candidate will be detail and process oriented, and possess strong organizational, analytical skills
  • Expertise with MS Office suite (Word formatting, PowerPoint animations, Excel macros, pivot tables, charts / graphs) 
  • Experience working with various IT infrastructure teams (Service Desk, Field Services, Desktop Services, Asset Management, Service Management, Windows, UNIX, LAN/WAN, Firewall, Storage/SAN, etc. technologies) is preferred
  • Strong team working skills across geographically dispersed virtual teams.  





For more information contact me;

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.

Job Segment: Manager, Consulting, Unix, Network, Project Manager, Management, Technology

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NTT DATA is a top 10 global IT services provider, headquartered in Tokyo and operating in more than 50 countries

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