Director, Social Media- The Brand Social Team @Microsoft Handle


Detroit, MI, USA Remote

Full time

Marketing / Communication / PR

Mar 20

This job is no longer accepting applications.

If you’re interested in a role that goes from concepting Microsoft’s innovative vision for social media to approving puppy and yoga content in a matter of minutes, you’ve landed on the right job description. The cliché is “each day is different.” Doesn’t get more varied than working at a company that is looking to empower everyone on the planet. This career move will exponentially increase your global marketing and communications knowledge.


Microsoft is looking for an innovative and strategic social media marketing leader to manage the high performing, creative team responsible for the @Microsoft handles across multiple social media platforms. The leader will be an empathetic people manager, effective influencer, data-led decision maker, and collaborative creative partner.


As a key contributor to the Microsoft Communications organization, you will cultivate the conversational and direct relationship elements of social media to help Microsoft communicate with people around the world. The @Microsoft handles showcases the breadth of Microsoft’s products, services, and initiatives and strives to show how Microsoft can empower people in their endeavors. Your ability to blend strategy, prioritization, communications experience, audience insights, understanding of human behavior, and social media expertise will help you set the course to help change perceptions and build our audience and customer base.


You’ll coach, advise, and energize your team, peers, and leadership. A track record of effectively developing people on your team and helping nurture strengths and development areas is key. Your experience working with social media agencies and creative teams will be an element of your role that will help you and the team bring to life Microsoft’s creative vision across the @Microsoft constellation.

The position reports to the Head of Employer Brand and Brand Social.


Lead a small team and tap into the diversity and strengths of each person, create a clear vision, and guide the work to build on the performance of Microsoft’s social media efforts.


Continually work with the team and peers to cultivate a positive, creative, and energetic culture.


Oversee operations, social media asset development, and crisis management.


Build and execute a connected and measurable business and communications strategy that leverages social media innovation and creative expression to deliver on communications and brand objectives.


Cultivate strategic relationships and collaborate across multi-discipline teams in marketing, communications, and business groups to help evangelize the opportunity and vision of social media as a communications vehicle.


Provide thought leadership by co-developing social media standards and practices for the company, assessing future-oriented social media technology and storytelling methods.



  • 10 years of experience in social media related roles, including community management, agency management, content strategy, and/or crisis communications.
  • 3+ years of managing and leading a team of full-time employees, with excellent people management and team leadership skills to hire, develop, and retain talent.
  • Expert-level understanding of social platforms, social media strategy, digital measurement, and social media and creative agency co-creation.
  • Advanced conceptual, analytical, and problem-solving abilities.
  • Ability to partner at senior levels to design and connect strategies.
  • Good business judgment, exceptional communication skills and ability to resolve conflicts diplomatically
  • Experience with consumer audience development.
  • Experience with the following Social Media tools: Opal, Sprinklr, Adobe Analytics, and/or Sprout.


Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.


Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Benefits and Perks

  • Industry leading healthcare
  • Savings and investments
  • Giving programs
  • Educational resources
  • Maternity and paternity leave
  • Opportunities to network and connect
  • Discounts on products and services
  • Generous time away

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