Senior Sales Engineer

Qualtrics

Full time

United States Remote

Oct 13

Qualtrics, the leader in customer experience and creator of the Experience Management (XM) category, is changing the way organizations manage and improve the four core experiences of business––customer, employee, product, and brand. Over 11,000 organizations around the world are using Qualtrics to listen, understand, and take action on experience data (X-data™)––the beliefs, emotions, and intentions that tell you why things are happening, and what to do about it.


The Qualtrics XM Platform™ is a system of action that helps businesses attract customers who stay longer and buy more, engage employees who build a positive culture, develop breakthrough products people love, and build a brand people are passionate about. Join us as we help change the way people experience the world! Advance your career at a company that is dedicated to your ideas and growth, fills you with purpose, and provides a fun, inclusive work environment.

About the Team

As a Sales Engineer you will be responsible for providing pre-sales technical / functional support to prospective clients and customers while ensuring customer happiness with minimal supervision. Provides direction and specialist knowledge in applying the technology/application to client business. Develop and deliver Qualtrics presentations and product demonstrations. Design, validate, and present Qualtrics software solutions to include advanced product concepts, future direction, and 3rd party complimentary products. Present and articulate Qualtrics product's strengths, relative to competitors.

Effectively consult with management of customer organizations. Participate in sales planning and business development activities. Develop and demonstrate moderately complex solutions. Architect solutions and prototype solutions for customers. Participate in industry functions, seminars, and round tables to know the latest in industry. Interact with development to enhance/refine Qualtrics products in areas of expertise.

Expectations for Success

  • Provide exemplary pre-sales technical expertise through technical and product presentations, demonstrations, pilot implementations, and ongoing sales consultation
  • Drive the adoption of Qualtrics solutions within strategic accounts, rapidly growing usage across departments within the enterprise. Translate product/technical features into value drivers.
  • Develop and maintain training materials, and deliver training to improve product knowledge and demo abilities of both inside and enterprise salespeople.
  • Build working knowledge of contending products and how to technically sell against them
  • Work collaboratively with Product Management, Marketing and Engineering during the development, launch and continuing refinement of existing and new Qualtrics products.
  • Respond to initial product requests and frame product issues for discussion and resolution with Product and Engineering teams
  • Become an expert in Qualtrics XM Platform and other Qualtrics products
  • Develop/maintain technical and business knowledge of industry directions and trends

What are the qualifications?

  • Must be located in the Philadelphia area
  • Minimum of 3 years of prior Sales/Systems Engineering, or Solution Architect experience with software in a SaaS/Cloud environment, selling to C/VP level buyers
  • High energy, self-starter comfortable with ambiguity in entrepreneurial environments.
  • Extraordinary professional, sales, and technical capabilities; comfortable supporting both enterprise (field) and inside sales teams on targeted accounts
  • Ability to explain and resolve common technical aspects of SaaS software, including security, protocols for APIs, SLAs, email/communication specifications, etc.
  • Ability to see and present 'the big picture', architect solutions to solve customer problems, and uncover business challenges and develop custom solutions
  • Strong customer facing and relationship building skills
  • Demonstrated excellent verbal and written communication skills: needs analysis, positioning, business justification, and closing techniques.
  • Possess "best of breed" functional sales experience that could be applied across an entire sales area in general or specific functional categories
  • Strong leadership and ability to lead, encouraging both individual and team accomplishments
  • Ability to learn new technologies
  • Ability to pivot to other system related tasks if and when needed. We wear lots of hats here at Qualtrics!
  • Ability to travel
  • Bachelor's degree (E.g. Marketing, Business, Human Resources Management, Organizational Behavior, Organizational Leadership, Computer Science, Information Systems, Mathematics, Statistics, or other quantitative field. Strong academic performance.)

What differentiates us from other companies

  • Work life integration is deeply important to us - we have frequent office events, team outings, and happy hours.
  • We take pride in our offices design aiming at cultivating creativity from our rooftop views to an open and collaborative work space.
  • On top of standard benefits package (medical, dental, vision, life insurance, etc) we provide snacks, drinks, and free lunches in our office.
  • We believe in sharing Qualtrics success which is part of the compensation for all employees.


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Qualtrics

Build technology that closes experience gaps

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