Customer Insights Manager (Remote - Anywhere)
United States Remote
Customer Insights Manager
We're looking for our first ever Market & Customer Insights Manager. We’re in the midst of hyper-growth and already serving the automation needs of a global community of 6.5 million professionals, but we’ve only scratched the surface of our nascent product category.
As the founder of the Market & Customer Insights function reporting into the Head of Product Marketing, you’ll be responsible for developing market research best practices at Zapier and scaling and leading the team in the future in line with Zapier’s growth. You’ll use quantitative and qualitative research methods to generate meaningful insights that define where Zapier’s most promising market opportunities are and how to win them via market sizing, competitive analysis, GTM strategy validation, brand health, and more. By combining strong analytical and strategic acumen, you’ll own research initiatives end-to-end from project prioritization to insight delivery with the goal of influencing key decisions across the business.
Here are some examples of projects you might work on:
- Market opportunity assessments -- Determining the size, composition, and top needs of untapped marketing and product opportunities
- Buyer insights -- Helping Marketing and Product teams understand the needs and journeys of buyers in new customer or market segments Zapier is entering
- Brand development and tracking -- Using research as a means to shape our investments in Zapier’s brand and identifying opportunities to lean-in or change brand perceptions for our target audiences
If you’re interested in driving your career at a fast-growing and profitable company, read on.
We know applying for and taking on a new job at any company requires a leap of faith. We want you to feel comfortable and excited to apply at Zapier. To help share a bit more about life at Zapier, here are a few resources in addition to the job description that can give you an inside look at what life is like at Zapier. Hopefully, you'll take the leap of faith and apply.
Zapier is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.
You’re experienced. You have 6+ years of experience with at least three of those years in a customer/market insights role. If you’ve spent some of your career in B2B SaaS, all the better.
You’re fluent in diverse research methods. You’re skilled at conducting both secondary and primary research. Your primary research toolbox includes quantitative and qualitative approaches like programming and fielding large scale surveys, conjoint analysis, focus groups, in-depth interviews, and more. You deftly select the right research methodology to answer the business question at hand.
You love analysis and insight development. You confidently and independently analyze results, regardless of whether it requires qualitative synthesis or quantitative number crunching. You’re driven to go beyond summarizing the data and instead deliver insights that distil the “so what.”
You’re a true business partner. You dig in with your partners cross-functionally across marketing and product to understand the business challenges your stakeholders face and where research can -- and can’t -- deliver impactful insights.
You take ownership of the roadmap. You maintain end-to-end ownership of the Market & Customer Insights research roadmap including discovery, prioritization of research needs, selection of the appropriate research methodology for the business question at hand, selecting and managing third-party vendors when appropriate, and helping stakeholders take action on insights delivered.
You’re an outstanding communicator. You take pride in communicating insights clearly and compellingly and ensure that your stakeholders understand the implications of your work.
How To Apply
We have a non-standard application process. To jump-start the process we ask a few questions we normally would ask at the start of an interview. This helps speed up the process and lets us get to know you a bit better right out of the gate.
After you apply, you are going to hear back from us, even if we don't seem like a good fit. In fact, throughout the process, we strive to make sure you never go more than seven days without hearing from us.
For the past seven years, Zapier has been helping people across the world automate the boring and tedious parts of their job. We do that by helping everyone connect the web applications they already use and love.
We believe that there are jobs a computer is best at doing and that there are jobs a human is best at doing. We want to empower businesses to create processes and systems that let computers do what they are best at doing and let humans do what they are best at doing.
We believe that with the right tools, you can have big impact with less hassle.
We believe in small teams. Small teams are fast and nimble. Small teams mean less bureaucracy and less management and more getting things done.
We believe in a safe, welcoming, and inclusive environment. All teammates at Zapier agree to a code of conduct.
The Whole Package
Our team of 350+ is distributed because it lets us work with the best people. You don't have to be located in the USA either. Some team members live in the United Kingdom, Thailand, India, Nigeria, Taiwan, Guatemala, New Zealand, and Australia. You just need the skills and drive to succeed in this role and the ability to work from anywhere.
- Competitive salary (we don't use remote as an excuse to pay less)
- Great healthcare + dental + vision coverage*
- Retirement plan with 4% company match*
- Profit sharing
- 2 annual company retreats to awesome places
- 14 weeks paid leave for new parents of biological or adopted children
- Pick your own equipment. We'll set you up with whatever Apple laptop + monitor combo you want plus any software you need.
- Unlimited vacation policy. Plus we require you to take at least 2 weeks off each year. We see most employees take 4-5 weeks off per year. This isn't a vague policy where unlimited vacation means no vacation.
- Work with awesome companies around the world. We partner with great software companies all over the world and you'll constantly get to interact with people from these great companies.
* Currently, healthcare and retirement plans are only available to US, UK, and Canadian employees.
Zapier is an equal opportunity employer. We're excited to work with talented and empathetic people no matter their race, color, gender, sexual orientation, religion, national origin, physical or mental disability, or age. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base.
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